Apprentice Customer Service Co-ordinator Sandwell Metropolitan Borough Council

As a member of the team administration team, you will be supporting with filing, data input, learning the processes for export & import and UK distribution including customs HMRC documentation.

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Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9.00 - 17.30

    Total hours per week: 37.0

  • Expected duration

    14 Months

  • Possible start date

    10 Apr 2023

  • Date posted

    6 days ago

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

  • Ensuring all incoming post is recorded and distributed appropriately
  • Assisting with maintaining levels of stock and stationery
  • Goods Received Log and Stock Control Records, ensuring that all records are kept up to date and organised in an easy and accessible manner
  • Taking telephone calls and recording accurate messages, ensuring all communications (e.g. telephone calls, e-mails) are dealt with in a prompt, efficient and courteous manner, and taking appropriate action or referring to appropriate officers as required.

What training will the apprentice take and what qualification will the apprentice get at the end?

As well as working towards a Level 2 Customer Service Practitioner qualification, you will learn job-specific skills from experienced colleagues. You be learning the processes for export & import and UK distribution including customs HMRC documentation.

What is the expected career progression after this apprenticeship?

If successful, on completing your apprenticeship you will be offered a full-time position working for Logfret in Birmingham. This position will ideally suit someone with an interest in working from an office location in a busy administrative environment.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience, Physical fitness


GCSE or equivalent English (Grade 4) Essential
GCSE or equivalent Maths (Grade 4) Essential

Things to consider

This is a full time position with the possibility of being taken on once you have completed your apprentice.

About the employer

Sandwell is situated in the heart of the Black Country. In 2020 we were placed in the Top 100 employers nationally for apprentices, making Sandwell a great place to undertake an apprenticeship! Our apprenticeship team Think Sandwell advertise opportunities both in the council and with external employers.


Sandwell Metropolitan Borough Council


Trigate 210-222

Hagley Road West


B68 0NP


Anna Bishop

07976 849845

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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