Apprentice Customer Engagement Advisor CURRENCIES 4 YOU LTD

What you will do in your working day

An exciting job working with the money markets. Have fun whilst working hard to support a successful business. You’ll have responsibility for contacting clients to offer services and maintain excellent customer relations. You will be dealing with customers predominantly on the phones but there are also trade exhibitions you will attend.

Responsibilities to include:

• Call potential customers and keep the database up to date.
• Gain a full understanding of services to enable you to discuss with potential new clients
• Gain an understanding of international currency markets
• Provide excellent customer service via e-mail, telephone, and internal messaging systems
• Day to day use of Microsoft Office- Outlook, Word, and Excel
  Identify and manage customer expectations
• Deal with customer needs over the phone
• Provide customers with advice, guidance and support
• Helping with customer issues and provide after care
• Data Analysis and financial evaluation
• Contribute to daily briefings
• Working closely with other departments to ensure everything is managed accurately and efficiently

The training you will be getting

• Customer Service Practitioner Level 2
• On the job training with the employer whilst working towards the Apprenticeship Standard.
• Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards
• Apprentices will be required to have or achieve level 1 English and Maths and to have taken level 2 English and maths tests prior to completion of their Apprenticeship

What to expect at the end of your apprenticeship

• Potential for full time employment for the right candidate.
  There are opportunities to progress from a Level 2 to a Level 3 qualification.
• Many employers retain apprentices in full/part time positions.
  The qualifications you gain can also help you to get into higher education or other employment.
• Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies.
• Once the apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers.