Customer Service Assistant Apprentice Role

DOLLE UK LIMITED

Earls Colne (CO6 2NS)

Closes in 26 days (Tuesday 25 November 2025 at 11:59pm)

Posted on 28 October 2025

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Summary

We have a great opportunity for the right candidate to join our team at Dolle UK to become a member of our Customer Service department. We are a loft ladder and staircase supplier in the UK, part of the worldwide Dolle group. The successful candidate will be participate in all aspects of the Customer Service as we grow the business.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 8.00am to 4.00pm.

40 hours a week

Start date

Monday 1 December 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Tasks/Responsibilities:

  • Process customer orders using Dolle UK internal systems.
  • Communicate to customers delivery tracking information.
  • Respond and manage multiple inbound calls from customers.
  • Liaise with distribution and warehouse to ensure exceptional customer service standards.
  • Maintain an up-to-date knowledge of company products and services to effectively respond to client enquiries.
  • Escalate complex customer issues to Head of Customer Services for effective resolution.
  • Deliver high standards of Customer Service to all our customers, efficiently communicate by both telephone and email.
  • Collaborate with the Head of Customer Service to ensure proper implementation of customer service policies and procedures.
  • Represent DOLLE UK in a courteous and professional manner at all times, support to Denmark operations where applicable.

Where you'll work

Dolle UK Suites 15 B 15 D Field House
Rural Business Centre Earls Colne Business Park
Earls Colne
CO6 2NS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JC TRAINING & CONSULTANCY LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Person Specification: Confident individual with a positive attitude, excellent communication skills and committed to always doing the best for the customer. Self-motivated with a willingness to learn and develop and the ability to thrive and maintain quality results in a busy environment.

About this employer

At Dolle UK we are a market leading loft ladder and staircase supplier as well as handrail banister supplier.

https://www.dolle-uk.co.uk (opens in new tab)

After this apprenticeship

Opportunities for future responsibities in the role to develop and supported in progression onto further levels of training.

Ask a question

The contact for this apprenticeship is:

DOLLE UK LIMITED

Jocelyn Jordan

jocelynj@dolle.com

01375 528000

The reference code for this apprenticeship is VAC1000139873.

Apply now

Closes in 26 days (Tuesday 25 November 2025 at 11:59pm)

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