Customer Relations Advisor Apprentice Citygate Automotive
Are you looking for an exciting new career in a modern and innovative Customer Communication Centre? Join Citygate's Customer Relations Team and you can interact with customers as well as staff members in our 15 branches.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 20 Mar 2023
Apprenticeship summary
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Annual wage
£19,760.00
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Working week
Monday - Saturday, shifts TBC, 5 out of 6 days
Total hours per week: 40
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Expected duration
15 Months
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Possible start date
27 Mar 2023
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Date posted
27 Feb 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000138392
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Positions
1 available
What you will do in your working day
Key responsibilities will include:
- Ensuring that you always provide the highest level of customer care and satisfaction, giving the customer the best possible experience by working together as a strong team.
- Listening to customers and building rapport and understanding of their inquiries. Handling inbound telephone calls promptly.
- Quickly identifying the needs of the customers and guiding them toward the service or product that will best meet their requirements.
- Confirming all customer details are recorded accurately on the system and amended where necessary.
- Providing a high level of customer service will allow you to build relationships with our retailers.
The training you will be getting
The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers. The Customer Service Specialist Level 3 qualification will include Functional Skills at Level 2 unless exemptions apply. Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.
What to expect at the end of your apprenticeship
Progression is available within Citygate, with many different departments and job roles to move into.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
Citygate Automotive
Address
70-80 London Road
HP11 1DD
Training
Training provider
REMIT GROUP LIMITED
Adjustments for experience
You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
- training
- qualifications, like an NVQ in a relevant field
- industry or sector experience
Apprenticeship standard
Customer service specialist
Level 3 (A level)
Demonstrating experience
If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan.
You should be prepared to show your competence, and evidence of relevant qualifications
Employer's Application Instructions
Please click on the link below to apply
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 20 Mar 2023