Customer Service Officer Apprentice - Greenford GLOBAL BANKING SCHOOL LTD
The Customer Service Officer will provide highly professional and efficient customer service by answering and managing inbound calls promptly and efficiently. Ensuring the resolution of customers (student) enquiries. You will ensure customer data is recorded accurately and in a timely fashion into all appropriate telephony systems. This is a fantastic opportunity for the right candidate to earn a salary and gain a level 3 qualification.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 23 Feb 2023
Apprenticeship summary
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Annual wage
£18,000.00
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Working week
Mon-Fri (Times TBC)
Total hours per week: 40
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Expected duration
18 Months
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Possible start date
26 Feb 2023
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Date posted
24 Jan 2023
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000125540
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Positions
3 available
What will the apprentice be doing?
Main Responsibilities
- Handling inbound and outbound queries from multiple channels, including telephone and email, across all UK offices.
- Ensure customer data is recorded accurately and in a timely fashion into all appropriate telephony systems.
- To operate on a “First Time Fix” ethos, resolving the students enquiry at first point of contact, and for more complex enquiries, manage these effectively through our SysAid student service portal.
- Providing a high quality student service offering, conducting all activities within operational SLA’S.
- Support the development of the student journey by identifying and reporting back on issues and trends.
- Supporting and working in collaboration with the wider Customer Services team, with tasks and carry out ad-hoc requests and projects that are in line with your skill and capability.
- Identify and promote internal and external resources to students.
- Work flexibility as part of the wider Customer Services team and be available for occasional evening and weekend work, as required
What training will the apprentice take and what qualification will the apprentice get at the end?
The successful candidate will complete a Customer Service Specialist Level 3 Apprenticeship standard:
- Level 3 Customer Service Specialist Standard
- Functional Skills Level 2 in maths – if applicable
- Functional Skills Level 2 in English – if applicable
What is the expected career progression after this apprenticeship?
Excellent progression available within the company. The successful applicant will undertake more responsibilities as the apprenticeship develops with a strong view to securing permanent employment on completion.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent English (Grade 4-9) Essential
Things to consider
About the employer
Employer
GLOBAL BANKING SCHOOL LTD
Address
Global Banking School, Horsenden House, 891 Greenford Road
Greenford
UB6 0HE
Training
Training provider
METAGEDU APPRENTICESHIPS LTD
Apprenticeship standard
Customer service specialist
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 23 Feb 2023