Apprentice Customer Service Adviser, Stevenage – Salary over 17K! Lloyd & Whyte
Are you looking to develop your career in an industry that is diverse and full of opportunity? Within our Specialist Broking division, you will be providing administrative support to the business whilst learning on the job, building the knowledge and skills to gain an apprenticeship qualification and preparing for going out into the work place.
Closing date: 16 Feb 2023
Total hours per week: 37.5
Possible start date
20 Feb 2023
01 Dec 2022
Level 2 (GCSE)
What will the apprentice be doing?
Duties will include:
- Ensure all administration is dealt in a professional and timely manner
- Postal & banking duties
- Data entry
- Letter and e-mail correspondence
- Telephoning clients and insurers
- Maintain accurate records
- Provide professional support and high levels of service to clients
- Supporting clients with changes to their policy in a timely manner both on the telephone & Live Chat facility
- To support colleagues from all areas of the business as required
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 2 Customer Service Practitioner apprenticeship standard.
Functional Skills in English and maths if required.
End-Point Assessment (EPA):
Presentation; Practical Observation; Professional Discussion.
What is the expected career progression after this apprenticeship?
Once you have successfully completed your apprenticeship, we will be able to discuss career opportunities. If you would like to continue working with us, we will have a role for you.
As you will have experienced the work carried out in each of the teams, we will discuss where you feel your skills will be best utilised. Whilst it is not always possible for you to go straight into your preferred role, we will work with you and put a plan in place to get you there.
Requirements and prospects
Desired skills and personal qualities
Things to consider
About the employer
SOMERSET SKILLS & LEARNING CIC
Customer service practitioner
Level 2 (GCSE)
Before you apply
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