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Systems Facilitator Apprentice LIVEWELL SOUTHWEST CIC

An exciting and challenging opportunity has arisen within the SystmOne Team. We are looking for an enthusiastic, highly motivated individual who can help the team deliver good quality effective information to support the organisation. You will receive full training in a range of administrative and IT processes and procedures.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Dec 2022

Apprenticeship summary

  • Annual wage


    Mentoring Induction programme tailored to your needs Rewards & benefits Discounts available from retailers NHS Pension Scheme & competitive Pension Scheme with Scottish Widows &/or Government Pension scheme (conditions apply)

  • Working week

    Monday to Friday, 8.30am-4.30pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    01 Jan 2023

  • Date posted

    6 days ago

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?



  • To provide a front line support service for the electronic patient record system managed by the Systems Team.
  • The post holder is responsible for assisting the systems team with troubleshooting and affectively resolving issues with the systems managed by the team.
  • To assist with maintaining the efficient running of the support desk tool.
  • To assist with the maintenance and monitoring of user access to the systems in accordance with Livewell policies and guidelines.
  • To escalate any issues arising from helpdesk calls to the Systems Coordinator.
  • To contribute to the operational support of the systems used by the SystmOne Team.

Leadership and Management:

  • To communicate and escalate issues to the supplier, TPP, when required.


  • The post holder is responsible for supporting and amending data errors as requested by the Systems Coordinator on a day to day basis.
  • The post holder may be requested to manage bulk data correction errors as directed.
  • To take the necessary corrective actions to ensure the Information Team can rely on the information available to them from managed systems. This includes resolving issues identified by the Systems Analysts.
  • To employ good communication skills so as to be able to converse with staff who are not familiar with technical vocabulary.
  • To undertake other relevant duties as may be required by the Systems Team.

What training will the apprentice take and what qualification will the apprentice get at the end?

Your apprenticeship will enable you to work towards and complete a Customer Service Practitioner Level II qualification with Achievement Training. 20% of the apprentices work time is protected to undertake their training. 

What is the expected career progression after this apprenticeship?

This apprenticeship provides an excellent opportunity for personal development and potential future employment options if you are interested in a career in support services within a health care setting.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills


GCSE or equivalent English (Grade 4 or above) Essential
GCSE or equivalent Maths (Grade 4 or above) Essential
Other ECDL Level 1 or equivalent knowledge (Grade Level 1 or above) Essential

Things to consider

The primary base for the post will be home based but the post holder may be required to visit sites of the organisation as and when required.

About the employer

Livewell Southwest is an independent, award winning social enterprise providing integrated health and social care services for people across Plymouth, South Hams and West Devon, as well as some specialist services for people living in parts of Devon and Cornwall. "please note that this role is not eligible for sponsorship under the Skilled Worker route" Livewell Southwest values its staff and makes investment in their development a priority




Plymouth City Council

215 Tavistock Road




Pete Henderson


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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please make your application via NHS jobs. Any applications received via an alternative route will not be accepted.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Dec 2022