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Customer Administration Apprentice Sherwood Forest Hospitals NHS Foundation Trust

The successful applicant will work within a busy Patient Pathway Coordination Department at Newark Hospital. The department provides patient administration support for specialties under Surgery & Medicine Divisions. The Apprentice will complete a Customer Service Level 2. You will be working in a busy office environment in various departments.

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Closing date: 16 Dec 2022

Apprenticeship summary

  • Annual wage

    £9,412.00

  • Working week

    37.5 hours / Monday to Friday - 9:00am-5:00pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    06 Feb 2023

  • Date posted

    6 days ago

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000109679

  • Positions

    1 available

What will the apprentice be doing?

Main Duties and Responsibilities

  • Locating case notes as required
  • Filing of investigation results in case notes
  • Taking telephone messages and passing them on efficiently
  • Preparing clinical records for outpatient appointment

Other Responsibilities

  • Supporting general office duties
  • Photocopying and faxing
  • Sorting and dispatching mail to the appropriate department
  • Assist in the tasks and duties of other staff within the team during periods of staff leave/absence to ensure that an effective quality service is maintained at all times and contributing to the work of the team
  • Any other reasonable duties consistent to the role
  • It is the responsibility of each member of staff to maintain confidentiality at all times
  • Staff must be aware of and adhere to the provisions of the Health and Safety at Work Act and ensure their own safety and the safety of colleagues and patients.
  • Staff should be aware of their own individual responsibilities under the Equal Opportunities Policy and ensure that they adhere to the provisions of the policy
  • The post-holder will be required to undertake essential training as and when required

Responsibilities of the Post Holder

  • To contribute to the administrative work within the team

The successful candidate will complete a Customer Service Practitioner L2 Apprenticeship standard:

  • Level 2 Customer Service Practitioner Standard
  • Functional Skill Level 1 / 2 in maths
  • Functional Skill Level 1 / 2 in English
  • Knowledge-based off the job training will take place during the 15 months of the Apprenticeship

Any other duties which may be required from time to time, as discussed and agreed with the Line Manager.

This job description is not designed to be an exhaustive list of duties and responsibilities, but represents the current key areas of work. The content of this post will be reviewed in consultation with the post holder when necessary and in line with service developments.

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful candidate will complete a Customer Service Level 2 Apprenticeship standard:

  • Level 2 Customer Service Practitioner Standard
  • Functional Skill Level 1 / 2 in maths
  • Functional Skill Level 1 / 2 in English

Knowledge-based off the job training will take place during the 15 months of the Apprenticeship.

Any other duties which may be required from time to time, as discussed and agreed with the Line Manager.

What is the expected career progression after this apprenticeship?

You will develop skills and knowledge throughout the Apprenticeship. There are employment opportunities to apply for after the Apprenticeship to progress with this employer. This employer is committed to training employees in higher level qualifications

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Team working, Initiative

Qualifications

GCSE or equivalent English Language (Grade C or 4) Essential
GCSE or equivalent English Literature (Grade C or 4) Essential
GCSE or equivalent Maths (Grade C or 4) Essential

About the employer

Newark Hospital is an important and much loved part of our community with the purpose of providing a broad range of healthcare services locally, we are focused on continuing to develop the hospital and ensuring that wherever possible local people receive their care in Newark. With a fantastic range of outpatient clinics, therapy services, surgical and medical day case procedures, inpatient services and rehab, as well as the Newark Urgent Care Centre, Sherwood Forest Hospitals are encouraging more people to choose Newark when it comes to their treatments.

Employer

Sherwood Forest Hospitals NHS Foundation Trust

Address

Newark Hospital

Boundary Road

Newark

NG24 4DE

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Training

Training provider

MILLBROOK MANAGEMENT SERVICES LIMITED

Contact

Nina Ricci

NinaRicci@prostartuk.co.uk

01159468182

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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