Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Service Apprentice LINEAR CONTROL SYSTEMS LTD

We are recruiting a Customer Service Apprentice to join our team here at Linear Control Systems. The role would suit someone who has the ability to work in a fast-paced environment, providing a brilliant opportunity for a motivated candidate with a strong work ethic, who is ambitious, professional, and attentive. You will be answering the phones and responding to general queries.

Sign in to apply

Closing date: 23 Dec 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday, 9am until 5pm

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    02 Jan 2023

  • Date posted

    6 days ago

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000106907

  • Positions

    1 available

What will the apprentice be doing?

  • Answering the phones in a polite, courteous and professional manner, directing the call to the correct person
  • Office Maintenance – Internal and External
  • Responding to general queries via telephone and email
  • Job Scheduling
  • Data entry of information into our internal systems
  • Handling incoming/outgoing emails
  • General Ad-Hoc admin duties i.e. photocopying, filing, faxing, archiving etc.

What training will the apprentice take and what qualification will the apprentice get at the end?

Great customer service is a critical to the success and reputation of a business. As an apprentice, you will undergo a 12-15 month customer service practitioner apprenticeship training programme at Level 2, during which you will be supported with on and off the job training to assist your development. Throughout, you will develop the knowledge, skills and behaviours needed to become a valuable member of the employer's customer service team.
Your off the job training will be delivered via fortnightly college sessions online with your dedicated tutor. You will also undergo regular reviews at your workplace and will be fully supported throughout the programme.

What is the expected career progression after this apprenticeship?

Progression onto a level 3 apprenticeship is a possibility for the successful candidate.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Team working

Qualifications

GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired

About the employer

Founded in 2005 and based in Leeds, West Yorkshire, Linear Controls Systems Ltd (LCSL) have built up a strong reputation for being experts in the field of Building Management Systems and Installation.

Employer

LINEAR CONTROL SYSTEMS LTD

Address

UNIT 2 UNITED BUSINESS PARK

LOWFIELDS ROAD

LEEDS

LS12 6UB

You must have JavaScript enabled to view a map of the location


Training

Training provider

NATIONAL BUSINESS COLLEGE LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.