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Apprentice Carelink Installer AGILISYS LIMITED

This role includes assisting with the provision of a Community Alarm Service for service users in North Somerset who are vulnerable and who have disabilities through installing telecare equipment and providing advice and referrals for further assistance as appropriate. Service is currently provided to around 2800 residents in North Somerset.

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Closing date: 09 Dec 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Wednesday 8.00am - 4.30pm (30 minutes unpaid break), Thursday 9.00am - 3.30pm (30 minutes unpaid break)

    Total hours per week: 30

  • Expected duration

    13 Months

  • Possible start date

    19 Dec 2022

  • Date posted

    6 days ago

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Daily duties:

  • To install and test alarm units in service users’ homes and carry out minor repairs (e.g. change batteries, check power supply etc.), modifications or removals as necessary. Full training will be provided
  • To attend service users in their own homes if changes, modifications or removals to the equipment become necessary and complete referral forms as appropriate for assessments to access other services
  • To carry out promptly and efficiently all clerical and administrative procedures associated with the installation of alarm units, particularly in respect of authorisations and other associated documentation completed by service users
  • To ensure that all service user records are accurately maintained and promptly updated on the computer database
  • To promote Carelink as a service and make service users aware of the full range of equipment that is available through North Somerset Council to support independent living
  • To be aware of and understand the Equality Policy
  • To ensure compliance with all Health and Safety legislation and associated codes of practice and policy

What training will the apprentice take and what qualification will the apprentice get at the end?

  • You will be working towards a Level 2 Customer Service Practitioner Apprenticeship
  • Attendance of 1 workshop per month over the course of the year
  • Regular assessor contact and support
  • If you have not already achieved a C/4 + in both maths and English (or equivalent) and cannot provide evidence in the form of a certificate, you will also need to achieve Functional skills at Level 2, in both numeracy and literacy. This will include sitting an exam
  • You will be given some of your working week dedicated to your apprenticeship study, or Off the Job Training, to carry out self-supported study, compiling your portfolio or completing work set by your assessor
  • End point assessment to achieve your final apprenticeship grade

What is the expected career progression after this apprenticeship?

There may be an opportunity to secure permanent employment with this employer, however, this is not guaranteed.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills


GCSE or equivalent English (Grade 4/C or equivalent) Desired
GCSE or equivalent maths (Grade 4/C or equivalent) Desired

About the employer

For over 20 years, we’ve partnered with healthcare, local government, and organisations throughout the public sector. Working with them to unlock the potential of technology and transform the services that improve lives. We care deeply about our public services. As technology marches on, our job is to help them save money, operate more efficiently, and deliver the four key ingredients public services need to perform: future-fit infrastructure, intelligent operations, smarter service solutions, and future planning.




Town Hall

Walliscote Grove Road


BS23 1UJ

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Training provider



Naomi Judge

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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