Administration Apprentice TAX SOLUTIONS CHESHIRE LTD

Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

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Closing date: 03 Apr 2023

Apprenticeship summary

  • Annual wage

    £7,503.60 to £14,820.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday, Tuesday, Thursday, Friday. 9 am to 5 pm with a half hour lunch break.

    Total hours per week: 30

  • Expected duration

    15 Months

  • Possible start date

    17 Apr 2023

  • Date posted

    21 Oct 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000099569

  • Positions

    1 available

What will the apprentice be doing?

  • Understand who customers are
  • Understand the difference between internal and external customers
  • Understand the different needs and priorities of your customers and the best way to manage their expectations, recognising and knowing how to adapt style to be highly effective
  • Understand the purpose of the business and what ‘brand promise' means
  • Understand your organisation’s core values and how they link to the service culture
  • Understand the internal policies and procedures, including any complaints processes and digital media policies that are relevant to you and your organisation
  • Understand how establishing the facts enable you to create a customer focused experience and appropriate response
  • Understand how to build trust with a customer and why this is important
  • Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand
  • Use of spreadsheets

What training will the apprentice take and what qualification will the apprentice get at the end?

The candidate will follow a Level 2 Apprenticeship programme and study towards a full Standard in Customer Service Practitioner.

This training will be structured and delivered by Cheshire College – South & West. If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 1 Functional Skill in the relevant subject

What is the expected career progression after this apprenticeship?

To secure a permanent role in Business Administration and eventually Purchasing Management.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Analytical skills, Team working, Accuracy, Self-organised, Keen to learn and improve, Reliable, Punctual, 'Can-do' attitude, Willingness to learn, Real interest in the role, Smart appearance

Qualifications

GCSE or equivalent English (Grade Level 4/Grade C or above) Desired
GCSE or equivalent Maths (Grade Level 4/Grade C or above) Desired

About the employer

Accountancy practice

Employer

TAX SOLUTIONS CHESHIRE LTD

Address

81a Crewe Road

Haslington

CW1 5QX

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Training

Training provider

CHESHIRE COLLEGE SOUTH AND WEST

Contact

Claire Garner

claire.garner@ccsw.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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