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Revenues & Benefits Administration Apprentice High Peak Borough & Staffordshire Moorlands District Council Alliance

The apprenticeship will provide rotational experience across all revenues and benefits workstreams to gain a broad range of skills at a support/administrative level. To include; - Council Tax billing and recovery - Business Rates billing and recovery - Benefits - Sundry Debtors

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Aug 2022

Apprenticeship summary

  • Annual wage

    £10,004.80 to £19,760.00

    Age 16-20 £6.83 per hour Age 21-22 £9.18 per hour Age 23 and over £9.50 per hour

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am-5pm including off-the-job training such as attending college.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    06 Sep 2022

  • Date posted

    14 Jul 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000065636

  • Positions

    1 available

What will the apprentice be doing?

Duties 

  • To assist with maintaining the Council Tax, Business Rates and Benefits database to ensure records are up to date and accurate.
  • Input and check information on the Sundry Debtor system.
  • Assist with the maintaining and review of reliefs, discounts and exemptions.
  • Check account information from system generated reports.
  • Issue demands and letters to customers using hybrid mail.
  • Contact with customers via telephone and email.
  • Use Microsoft Office packages where required.
  • Provide assistance during annual billing and financial year end.
  • To carry out other support tasks and duties as directed to maintain the efficient and effective running of the services provided.

General duties 

  • To comply with Equalities and Diversity Schemes 
  • Ensure confidentiality and comply with GDPR 
  • To complete all duties safely, adhering to Health & Safety requirements 
  • To support the council's good environmental eco-management 
  • To apply principles of good customer service at all times 
  • To work flexibly to support your colleagues 
  • To embrace the standards of behaviour required under the council's code of conduct 
  • To follow safeguarding guidelines 
  • To conduct other duties as required and by arrangement such as supporting with elections

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner level 2 apprenticeship 

This is a possibility to study towards Functional Skills if you have not achieved GCSE Maths & English 4/C or above. 

College attendance is 6 weekly with workplace visits from your college assessor mentor, you will also receive training in the workplace both on and off the job. 

What is the expected career progression after this apprenticeship?

There is potential for further training such as a level 3 apprenticeship alongside permanent employment. Many former apprentices are still employed by the Council Alliance. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Administrative skills, Team working, Non judgemental

Qualifications

GCSE or equivalent English (Grade 4/C or above) Desired
GCSE or equivalent Maths (Grade 4/C or above) Desired

Things to consider

This role will require you to travel between our Buxton & Leek offices. You will also need to complete a Disclosure Barring Service (DBS), you will be supported to do this.

About the employer

High Peak Borough Council and Staffordshire Moorlands District Council joined forces in an innovative partnership to establish joint working arrangements and create a shared approach to delivering key services.

Employer

High Peak Borough & Staffordshire Moorlands District Council Alliance

Address

Town Hall

Buxton

SK17 6EL

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Training

Training provider

UNIVERSITY OF DERBY

Contact

Apprenticeships Team

feapprenticeships@blc.ac.uk

08000740099

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please apply through Buxton & Leek College.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 15 Aug 2022