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Apprentice Customer Service. S E BROSCOMBE LTD

This is a long-established freight company that wishes to support a candidate to undertake a Level 3 Customer Service qualification. You’ll be responsible for dealing with telephone calls, and emails, assisting with general admin and support within the transport team, whilst working towards a recognised qualification.

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Closing date: 15 Aug 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    This wage will start at the apprenticeship rate but will be reviewed on a regular basis, dependent on the progress of the learner.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9 am to 5 pm. Half hour lunch which will be paid. 40 hours per week.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    05 Sep 2022

  • Date posted

    13 Jul 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000065103

  • Positions

    1 available

What will the apprentice be doing?

Job Purpose: You’ll be responsible for dealing with telephone calls, emails, assisting with general admin and support within the transport team

Key Responsibilities and Accountabilities:

1.     Customer Service

2.     Administration

3.     Health and Safety

4.     General

1. Customer Service

Answer telephone calls, taking messages where necessary

Answering email query’s from customers or forwarding on to the relevant department  

Emailing subcontractors on works to be carried out and rate confirmations

Forwarding requested paperwork to customers and dealing with any paperwork query’s from customers  

2. Administration

Check and scan all relevant paperwork liaising with Transport Administrator to outstanding paperwork and queries

Support the team with inputting jobs onto the Transport System

Filing and general admin for Transport Office

3. Health and Safety

Ensure that you remain compliant with health and safety regulations and accepted safe practices at all times.  Report any health and safety issues or contraventions witnessed anywhere within the business to your Manager.

4. General

Comply with all policies and procedures within the company

Ensure that you implement our equality and diversity policy in all areas of your work

Work together with all our employees to help us achieve our aims                      

This job description is a general guide to the duties you will be expected to carry out.  Flexibility is required to ensure that the needs of the business are met.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Customer Service Specialist apprenticeship standard, which includes:

Level 2 Functional Skills in maths and English (if required)
Full, on-the-job training will be provided by the employer, with 20% off the job training as a requirement
End-Point Assessment (EPA)
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills. You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.

Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolio. 

What is the expected career progression after this apprenticeship?

Great prospects for progression to a full time position for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Patience

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent IT (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

Things to consider

The wage will be reviewed after 3 months, dependent on the progression of the learner. And also on completion of the qualification. You must like dogs are there are dogs around the business. Wages are paid on a weekly basis. All training is to be undertaken within the workplace.

About the employer

S.E. Broscombe Limited is privately owned family run transport company which started in April 1915 by Sarah Elizabeth Broscombe with horse and carts working for engineering companies within the Huddersfield area. We are now coming up to our 100th year anniversary the company is owned and managed by the Brooke family who are involved on a daily basis with the running of the company and we still hold strong the value of a high-quality service at a competitive price. S.E. Broscombe run a fleet of vehicles from 1.5 to 44 tons gross which include flats, curtain siders, box vehicles and specialist vehicles including tail lifts and lorry mounted cranes. We take great pride in our fleet and have won many awards and accolades for their high spec livery. We operate the whole of the UK and parts of Europe and full and part load service. All our vehicles have in cab communication systems and are satellite tracked.

Employer

S E BROSCOMBE LTD

Address

RED DOLES LANE

HUDDERSFIELD

HD2 1YF

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Training

Training provider

C.M.S. VOCATIONAL TRAINING LIMITED

Contact

Mandy Hodson

mandy@cmsvoc.co.uk

01924 614523

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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