Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Service Apprentice Solent NHS Trust

We offer a supportive learning environment to help you grow and develop as a professional. The Level 2 Customer Service Apprenticeship will give you the skills and confidence to support our Health Visiting Team in delivering their service. This is a great opportunity to join the NHS!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 8:30-17:00

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    01 Sep 2022

  • Date posted

    22 Jun 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Use and populate where the electronic record system (SystmOne) with accurate information regarding child health records on a daily basis, to include scanning and uploading information from other services in a timely manner.
  • Carry out clinical diary management, appointment, and room bookings, as necessary.
  • Manage appointment bookings, updating electronic record system and sending appointment letters following Trust guidelines and targets.
  • Ensure referrals are actioned following the agreed Child & Family Service procedures according to the defined performance targets and timescales.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • At commencement of the apprenticeship you will be required to have English and Maths Functional Skills  level 1.
  • A criterion of the apprenticeship is that you attend college/virtual and complete all the necessary standards set out in the Apprenticeship.
  • You will be employed on a fixed term contract for the duration of your apprenticeship.


You will be paid £18546 for the fixed term of your apprenticeship.


On completion of your apprenticeship you will need to partake in the recruitment process within Solent to secure a position with a starting salary of £19918

What is the expected career progression after this apprenticeship?

  • On completion of your apprenticeship, you will need to partake in the recruitment process within Solent to secure a permanent position.
  • There are lots of avenues your career could take with Solent. Our recruitment team would be happy to support you through the next stages. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience


GCSE or equivalent English (Grade Minimum C/4) Essential
GCSE or equivalent Maths (Grade Minimum 4/C) Essential

About the employer

Solent NHS Trust is the leading NHS organisation for the area. The Trust brings community healthcare services in the same organisation. This means that the Trust is responsible for most of local people’s health care – either by providing the services or buying them from other organisations. We specialise in providing high quality, best value community and mental health services.


Solent NHS Trust


Civic Offices

Guildhall Square




Ruth Denford

You must have JavaScript enabled to view a map of the location


Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: today