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Client Care Apprentice - Nadine Merabi NADINE MERABI LIMITED

Are you looking to start your career in Customer Service? Nadine Merabi are looking to expand their team by taking on a Client Care Apprentice. Apply today!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Jul 2022

Apprenticeship summary

  • Annual wage

    £10,100.00

  • Working week

    Due to the global nature of the business evening and weekend hours will be required. Monday - Friday, 8am - 4pm Monday - Friday, 8am - 2pm then work from home for the outstanding two hours, 7pm - 9pm. Weekend - 4 hours over the weekend.

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    18 Jul 2022

  • Date posted

    22 Jun 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000055917

  • Positions

    1 available

What will the apprentice be doing?

 Do you want to learn in a fast paced environment with a highly driven and experienced team?  Are you a confident, people person who loves fashion?

 This is an incredible opportunity for an apprentice to join our team and learn the fundamentals of sales and client care in a high growth environment.

Please note this role is an apprenticeship position, if successful we will work with you and a training provider to get you enrolled. The salary is an apprentice wage at £10,100 per annum.


Where the Client Concierge Advisor fits:

You will help to drive sales for the brand and offer world-class client care - building friendships with our clients along the way. Reporting to the Global Sales & Client Concierge Manager, you will support clients with all orders and queries on all our brand channels such as email, phone, online chat and socials. Your role plays a crucial part throughout the whole business and you'll work closely with every department.


Please note due to the global nature of the business evening and weekend hours will be required. As a client care apprentice you will be working 40 hours per week. 

Skills & Experience:
- Some experience in a client facing position.
- Naturally confident with strong communication skills - both written and verbally.
- A people person with the ability to build relationships and negotiate with ease.
- A polite manner and a client focussed approach to problem solving.
- Highly organised with strong time management skills.
- Independent but enjoy working in a team and have a flexible approach to working.
- A target driven mindset.
- Confidence in using Excel and Word.
- Fluent in spoken and written English.

 

Values & Behaviours:

We know that the right people are our most valuable asset. We strive to hire excellent people to nurture and develop within our business to grow with us for the long run. We hire, invest and promote people that demonstrate our values through their daily behaviours.


- You generate positive energy and energise others


- You are a problem solver, solution orientated with a can do attitude


- You’re a grafter - no task is too big or small for you, you’ll get stuck in whatever you need to


- You drive your projects forward with intensity and are committed to driving-results collaboratively, we bring ideas to life in weeks rather than months


- You get, give and encourage candid feedback so we can get better at what we do


- You interact with mutual respect, cooperative, caring and helpful behaviour.


- You don't live in a world of good enough - you live in a world where we can do better and expect excellence from yourself and your teammates every day.

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful applicant will complete and obtain a Customer Service Level 2 Qualification through Learning Curve Group.

You will be taught through:

  • 4-6 weekly 1-2-1 sessions with your tutor
  • 20% off the job training
  • The course is a 12 month programme 

More info can be found here -  https://www.learningcurvegroup.co.uk/courses/learners/level-two-customer-service-practitioner-apprenticeship

What is the expected career progression after this apprenticeship?

There will be the opportunity for a full-time role upon completion of the apprenticeship. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Administrative skills, Team working, Creative, Initiative

Qualifications

GCSE or equivalent English & Maths (Grade A* - C / 9 - 4) Desired

Things to consider

NADINE MERABI is committed to creating a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone’s voices are heard. We respect and value all differences (seen and unseen) and strongly encourage applications from all backgrounds, which will be considered regardless of race, colour, religion or belief, gender expression, sexual orientation, national origin, pregnancy and maternity, disability or age.

About the employer

NADINE MERABI is Luxury Ready To Wear, unmistakable pieces to inspire lasting moments. Based in the heart of Manchester, UK - experiencing huge global growth, we are now searching for the best talent in the industry as Team MERABI grows. NADINE MERABI was designed out of necessity and created by a woman with a vision. Nadine Merabi is a self-taught seamstress, driven by the desire to create luxury, forward-thinking and conscious fashion where she saw a space in the industry. Partnered by Blue Wilson, Nadine and Blue are trailblazers for the future of fashion. From the initial spark of inspiration to the very final stitch, the team ensures that every woman in MERABI looks and feels her finest. Today their collections are adored by clients, celebrities and dress some of the most influential people in the world. This is an exciting opportunity for someone to make their mark at a fast-paced, luxury global fashion brand.

Employer

NADINE MERABI LIMITED

Address

Unit F1 Longford Trading Estate

Thomas Street Stretford

Manchester

M32 0JT

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Training

Training provider

LEARNING CURVE GROUP LIMITED

Contact

Georgia Hare

georgia.hare@learningcurvegroup.co.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 12 Jul 2022