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Apprentice Administrator FREERIDER LUGGIE (UK) LIMITE

The first contact point for all our customers and members of our sales team enquiries, ensuring a seamless transition from processing their requests and needs to that of the customer receiving the required information, services or goods. Promote the company’s products and/or related services, whilst working towards a recognised qualification.

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Closing date: 30 Jun 2022

Apprenticeship summary

  • Annual wage

    £10,574.00

    Wage starts at £5.81 per hour rising to £6.81 after 6 months.

  • Working week

    Monday - Friday 9:00am - 5:00pm with 1 hour lunch break. Total hours per week: 35.00

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    25 Jul 2022

  • Date posted

    28 May 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000049818

  • Positions

    1 available

What will the apprentice be doing?

To be the first contact point for all our customer and members of our sales team enquiries, ensuring a seamless transition from processing their requests and needs to that of the customer receiving the required information, services or goods. Promotes the company’s products and/or related services. Coordinate and manage delivery schedules of goods out.

Ensure all activities are in accordance with the guidelines of the company procedures.

CORE FUNCTIONS:

Answer the phone, respond to emails and letters focusing all efforts on ensuring prompt and accurate processing of customer requests and needs.

Expedite the resolution of customer problems and complaints.

Promote/secure orders from existing and prospective customers through a relationship-based approach.

DETAILS OF FUNCTION:

Receive customer orders via telephone, email, fax and Royal mail.

Respond to customer enquiries.

Resolving minor technical problems over the phone.

Respond to customers technical questions by reading parts diagrams and providing necessary part numbers.

Inform customers about prices, discounts and billing processes.

Process customer orders on time.

Monitor stock levels and availability.

Record and maintain records of all demonstration stock.

Organise and monitor the collection of goods for delivery to customers.

Appraise customers on alternative products when required item is not available.

Expedite the resolution of customer problems and complaints.

Implement and coordinate response to customer complaints within guidelines provided by management.

Coordinate the return and credit for warranty parts both with customers and within departments internally.

Coordinate with sales and other departments in processing orders.

Interact with Accounts receivable department regarding payments.

Maintain and update customers’ database.

Plan and support sales and marketing activities.

Prepare and circulate reports as required.

Report on all KPI’s on a monthly basis to your line manager.

Show a flexible approach to attendance patterns to meet the needs of the business.

Protect organisation’s value by keeping information confidential.

Build and maintain excellent relationships with colleagues and customers.

Assist sales personnel in establishing personal contact and rapport with decision makers.

Promotes a consultative approach to help our dealers increase our brand awareness on their websites by making recommendations for improvement.

Create and upload copy and images for the organisation’s website.

Provide marketing assistance when called upon by the Sales Director and sales team.

Collaborates with the Sales Director to develop sales strategies to improve market share and growth in all product lines.

Undertake other duties from time to time as reasonably required by line manager.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator Apprenticeship Standard, which includes:

Level 2 Functional Skills in maths, English (if not already achieved)
End-Point Assessment (EPA)
You will develop the skills, knowledge, and behaviours are required to work within an office environment

What is the expected career progression after this apprenticeship?

On completion of the apprenticeship the apprentice will have the chance to progress to a full time position within the company. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Team working, Initiative, Patience

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent IT (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

Things to consider

Make Sure You Can Travel To The Place Of Work On A Daily Basis. Make Sure You Read The Full Job Description. Wage starts at £5.81 per hour rising to £6.81 after 6 months.

About the employer

In December 2000, Freerider took occupation of a new 90,000sq.ft, state of the art factory in Taiwan. The company now employs 80 people, with offices in Los Angeles USA and now the UK. Now recognised on every continent, Freerider are committed to quality, innovation and first-class sales and after-sales support. We’re always looking for quality dealers to join our network of over 400 approved dealers across the UK. In return we can promise: National advertising supporting feeding a regular supply of leads to the network every month Point of sale support for showrooms, open days and events Experienced sales and engineering support with a swift response to sales, servicing and repair enquiries via phone, mail and fax Readily available scooters and spares from our 10,000 square foot UK warehouse and headquarters with delivery within 24 hours ex-stock Monthly stock deliveries from Taiwan A wide range of accessories to help enhance your sales, with most compatible across our entire range.

Employer

FREERIDER LUGGIE (UK) LIMITE

Address

UNIT 2C

ACRE PARK

DALTON LANE

BD21 4JH

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Training

Training provider

C.M.S. VOCATIONAL TRAINING LIMITED

Contact

Mandy Hodson

mandy@cmsvoc.co.uk

01924 614523

Apprenticeship standard

Business administrator

Level 3 (A level)

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