Support Lead Apprentice
VELOCITY 1ST LIMITED
Recruiting nationally
Closes in 30 days (Thursday 9 July 2026 at 11:59pm)
Posted on 9 June 2026
Contents
Summary
We’re seeking a junior support & testing consultant to join our fast-growing software company (750% client growth in 3 years). You’ll troubleshoot issues, support users, and collaborate with teams to improve quality. Strong problem-solving and clear communication skills essential.
- Wage
-
£23,000 a year
- Training course
- Applications support lead (level 4)
- Hours
-
Monday to Friday, 9.00am to 5.00pm.
37 hours 30 minutes a week
- Start date
-
Monday 13 July 2026
- Duration
-
1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Solid understanding of software troubleshooting principles and experience in providing technical support for software applications
- Take ownership of support tickets and testing responsibilities, proactively seeking out opportunities to assist users and identify software issues without waiting for tasks to be assigned
Where you'll work
Remote working.
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
VELOCITY 1ST LIMITED
Training course
Applications support lead (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
- implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
- assess the impact on user experience and domain context on the data analysis activity
- communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
- take a ‘customer focused’ approach to service delivery, underpinned by active listening
- adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
- collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
- select and apply the most appropriate data tools to deliver application support outcomes
- use manual or automated test tools
- adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
- apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
- use formal and informal techniques that will demonstrate software and systems are fit for purpose
- use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
- communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources
- use data systems securely to meet requirements and in line with organisational procedures and legislation, including principles of Privacy by Design
- implement the stages of the application lifecycle ensuring that principles of usability and accessibility are embedded in the approach at every stage
- assess the impact on user experience and domain context on the data analysis activity
- communicate verbally and non-verbally to a range of internal and external stakeholders using a range of technical and non-technical language to provide an effective interface between internal or external users and suppliers
- take a ‘customer focused’ approach to service delivery, underpinned by active listening
- adapt to changing contexts within the scope of a project and continually review project output to ensure alignment with customer and organisational needs for example within a DevOps environment
- collate and interpret data and convert into useable formats such as infographics, reports, tables, dashboards or graphs
- select and apply the most appropriate data tools to deliver application support outcomes
- use manual or automated test tools
- adapt and apply testing activities according to industry standard development methodologies (sequential and iterative) including maintenance of clear supporting documentation
- apply specific industry standards where appropriate (for example GDPR, health informatics and safety critical) related to software testing
- use formal and informal techniques that will demonstrate software and systems are fit for purpose
- use relevant training methods to support internal and external stakeholders with core software applications and hardware ensuring that principles of usability and accessibility are embedded in the approach
- communicate applications support information by ensuring continuity of user understanding through use of training notes, user guides and other collateral sources
Training schedule
- Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
- Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
- Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme
Requirements
Essential qualifications
GCSE in:
- English (grade A*-C/9-4 or equivalent)
- Maths (grade A*-C/9-4 or equivalent)
A-Levels or equivalent in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
Other requirements
We are looking for someone with experience in software testing specifically within Beta environments. They would need to have a structured approach on testing end to end, with the knowledge of building end to end test scripts.
As part of the testing element of the role, we are looking for experience of:
- Structured documenting of testing regime outcomes for reworks
- Be able to update themselves to a good understanding of the application functionality
- Be able to configure and set up admin functions
- Have Good communications skills
- Be able to work independently and on own initiative
- Be able to work collaboratively and to support the DEV team
- Engage with BA requirements gathering to understand requirements
- Be able to train on new functionality when required
- Can understand technical elements (But not be an expert)
It would be highly beneficial if the candidate has some interest and experience in automated testing, with that any c#, Selenium and/or Playwright skills would be important.
We are looking for a consultant with a passion for software and testing, we are looking with someone with a keen interest to learn and work collaboratively with a team. We are happy to coach and train the right candidate to pick up all of the above elements.
About this employer
Velocity Academy is a training and development initiative linked to Velocity 1st, focused on building early‑career talent in technology and software support roles. It aims to equip apprentices and junior professionals with practical skills in IT support, testing, and software troubleshooting through a combination of hands-on experience and structured learning.
After this apprenticeship
The role offers long-term security and the opportunity to progress into a permanent position.
Ask a question
The contact for this apprenticeship is:
VELOCITY 1ST LIMITED
Ivana
ivana@velocity-academy.co.uk
The reference code for this apprenticeship is VAC2000036026.
Apply now
Closes in 30 days (Thursday 9 July 2026 at 11:59pm)