VodafoneThree Level 3 IT Support Apprenticeship
VODAFONE LIMITED
Farnborough (GU14 6YA)
Closes on Friday 27 March 2026
Posted on 19 February 2026
Contents
Summary
As an IT Support apprentice, you’ll work with the experts who keep VodafoneThree’s most sensitive environments running safely and seamlessly. You’ll help keep our technology resilient, support colleagues across the business, and play your part in protecting the systems that power our secure services.
- Wage
-
Competitive
Competitive wage offered
Check minimum wage rates (opens in new tab)
£26,300 (non-London) and £28,940 (London), plus annual performance bonus and VodafoneThree benefits
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm
37 hours 30 minutes a week
- Start date
-
Monday 7 September 2026
- Duration
-
1 year 6 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Deliver confident, customer‑focused 1st and 2nd line IT support to keep our teams up and running
- Set up and roll out new equipment, making sure users get a smooth, stress‑free start
- Maintain and upgrade systems so everything runs smoothly behind the scenes
- Strengthen our security by applying essential patches and managing user accounts with precision
- Get hands‑on with server builds and configuration, learning how the backbone of IT comes together
- Support the delivery of impactful IT projects that help us improve, evolve, and innovate
- Audit systems and assets to ensure everything is accurate, secure and ready for future growth
Where you'll work
Farnborough
GU14 6YA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BPP PROFESSIONAL EDUCATION LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
About this employer
At VodafoneThree, you won’t just start an apprenticeship, you’ll start shaping a future. From your very first day, you’ll be welcomed into a community that knows the value you bring, supported by experienced mentors who guide, encourage and challenge you. You’ll work on meaningful projects that help build the UK best network, all while developing your confidence, capability and skills.
Whatever path you’re stepping from – sixth form, college or a career change - this is where you take your next step with purpose. Here, you’ll find an environment built on collaboration, shared experience and teams who always have your back. This is a place where people know you, where your contribution matters and where you become part of something bigger.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- IT Support Specialist
Ask a question
The contact for this apprenticeship is:
BPP PROFESSIONAL EDUCATION LIMITED
The reference code for this apprenticeship is VAC2000016321.
Apply now
Closes on Friday 27 March 2026
After signing in, you’ll apply for this apprenticeship on the company's website.