School Receptionist & Administration Apprentice
Priory Primary School
Hull (HU5 5RU)
Closes in 13 days (Monday 15 December 2025 at 11:59pm)
Posted on 1 December 2025
Contents
Summary
The purpose of this role is to provide a professional response to telephone, email and face-to-face queries. To provide general day-to-day clerical and administrative support as a member of the school’s administration team, as directed and under the supervision of the Administration Manager.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
37 Hours (8.30 am – 16.30pm Mon- Thurs 8.30 am – 16:00 pm Fri with 30 mins unpaid lunch break).
Term time only.
37 hours a week
- Start date
-
Monday 5 January 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Reception
- To promote and safeguard the welfare of children and young people.
- Answer and respond to telephone enquiries in a timely and professional manner and ensure all messages are relayed to the appropriate staff member accurately.
- To receive visitors to the school and communicate with courtesy and clarity to all staff, students, parents, carers, visitors, outside agencies, and the wider community, including answering general telephone and face-to-face enquiries.
- Dealing quickly and sympathetically with student enquiries and needs as necessary.
- Ensuring all visitors to the school are registered in accordance with the school safeguarding policy and have the appropriate identification as a school visitor.
- Sign in deliveries and packages and ensure that the relevant staff know that the package has arrived and is ready for collection.
- Assist parents with the use of school systems, Arbor and FSM voucher systems.
- Handle incoming and outgoing mail as appropriate.
- Contacting parents regarding any issues or concerns with pupils.
Administration
- Provide comprehensive administrative support to the Administration Manager, e.g. photocopying, filing, printing, laminating, completing standard forms, responding to routine correspondence.
- Maintain and collate pupil records and maintain the Management Information System (Arbor).
- Provide day-to-day support with the attendance function, supporting the Attendance Team, including developing effective working relationships with parents and carers.
- Updating student records on Arbor, contacting parents, and liaising with the central trust team
- Inputting orders and liaising with the central trust team.
- Any other duties of a similar nature or level as requested by the Headteacher and/or Administration Manager.
Where you'll work
Priory Road
Hull
HU5 5RU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HULL COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Patience
Other requirements
Passing a Disclosure and Barring Service (DBS) check
About this employer
Priory Primary School, part of the Trust, are looking to appoint an Apprentice Admin Assistant to join our existing team. You will provide all aspects of administrative and financial support to the whole school. You will also be the first point of contact for our parents and visitors to the school.
After this apprenticeship
There may be an opportunity for a full time career upon completion. This will be subject to performance and recruitment at the time.
Ask a question
The contact for this apprenticeship is:
HULL COLLEGE
The reference code for this apprenticeship is VAC2000003198.
Apply now
Closes in 13 days (Monday 15 December 2025 at 11:59pm)
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