Client Experience & Production Apprentice
STONE'S THROW LTD
WOLVERHAMPTON (WV10 9RU)
Closes in 14 days (Friday 28 November 2025 at 11:59pm)
Posted on 14 November 2025
Contents
Summary
You’ll be helping to make sure clients have an amazing experience from the first enquiry through to delivery and that our video and animation projects run smoothly. You’ll get hands-on experience across customer service, project coordination, and sales support learning how to communicate with clients, and how to keep a busy creative studio running.
- Wage
-
£0 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday- Friday 9am-5pm
30 hours a week
- Start date
-
Friday 5 December 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Client Service & Project Support
● Communicating with clients to keep them updated and supported throughout their project
● Helping schedule shoots, meetings, and animation tasks
● Preparing production documents such as shot lists, call sheets, health and safety forms, and
release forms
● Supporting the video and animation teams with timelines, feedback rounds, and production
admin
● Ensuring clients have a great experience and helping us keep satisfaction scores above
target
Sales & Marketing Support
● Responding to new enquiries and helping prepare proposals
● Updating our CRM and following up with clients in the friendly, professional Stone’s Throw way
● Learning how to identify opportunities and suggest creative solutions
General Admin & Team Support
● Keeping project management systems (like Trello) and live sales sheets up to date
● Helping to send out invoices, track progress, and keep everything organised
● Contributing ideas to make our processes even better
● Taking incoming phonecalls as well as attending video calls with customers
Where you'll work
TECHNOLOGY CENTRE
GLAISHER DRIVE
WOLVERHAMPTON SCIENCE PARK
WOLVERHAMPTON
WV10 9RU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY OF WOLVERHAMPTON COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- 1 day a week College
- The rest of the training will be held in the workplace
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C or above)
- Maths (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Team working
- Creative
About this employer
We set up our very own video production and animation company in 2011 to create amazing content whilst giving more opportunities to talented people right here in the Midlands. A big focus here is making awesome videos (Keep things simple, fun and avoid boring) We are not yes men/women – we give you what you need not what you want Friendly Approach – real people, not pushy, easy to deal with, no suits, in-house team Customer Success – not just lip service we really measure it
Company benefits
● Hands-on experience across multiple areas of a creative business ● Opportunities to grow into customer service, project management, or sales roles ● Friendly and supportive team culture ● Industry training and mentorship ● Modern workspace
After this apprenticeship
- Potential full time employment
Ask a question
The contact for this apprenticeship is:
CITY OF WOLVERHAMPTON COLLEGE
The reference code for this apprenticeship is VAC2000000644.
Apply now
Closes in 14 days (Friday 28 November 2025 at 11:59pm)
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