Information Communication Technician Level 3 Apprenticeship

MARLBOROUGH COLLEGE

MARLBOROUGH (SN8 1PA)

Closes in 18 days (Tuesday 2 December 2025 at 11:59pm)

Posted on 14 November 2025

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Summary

Marlborough College is seeking an enthusiastic and proactive IT Apprentice to join our dynamic IT Services team. This is an exciting opportunity to gain hands-on experience across a wide range of technologies while supporting a busy educational environment.

• Wage:

  £0 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  Salary up to £25,249 per annum based on age and experience

• Training course: Information communications technician (level 3)
• Hours: Monday- Friday 9am - 4.30pm 30-minute unpaid lunch

  35 hours a week

• Start date:

  Monday 5 January 2026

• Duration:

  1 year 6 months

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will work closely with the IT Support team and other members of the Information Technology Services department, providing support to staff and pupils across the College.

Main Duties and Responsibilities:

Assist in providing first-line IT support to staff and pupils, responding to helpdesk tickets and general technical queries.
Learn to install, configure, and maintain hardware (PCs, laptops, tablets, printers, projectors, etc.).
Support users with software installation, troubleshooting, and updates under supervision.
Learn to assist with network connectivity issues, including Wi-Fi, cabling, and access points.
Help maintain accurate records of IT equipment and asset tracking.
Support classroom and office technology, including interactive displays and AV systems.
Assist in setting up IT equipment for meetings, events, and exams.
Learn and follow all relevant College IT policies, including data protection, acceptable use, and cybersecurity.
Maintain a professional and customer-focused approach in all interactions with staff, pupils, and visitors.
Participate in regular training, both on-the-job and off-the-job, as part of the apprenticeship programme.

Where you'll work

MARLBOROUGH COLLEGE
MARLBOROUGH
SN8 1PA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEW COLLEGE SWINDON

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

You will be enrolled in the Level 3 Information Communications Technician Apprenticeship.
You will attend regular off-the-job training and complete coursework, assessments, and practical learning as part of your qualification.
You will receive structured mentoring and guidance from experienced IT professionals at the College.
You will undertake mandatory online College training (e.g., Health & Safety, Fire Safety, Safeguarding, and Data Protection).

Requirements

Essential qualifications

GCSE in:

• English (grade 4/C)
• maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Problem solving skills
• Team working
• Reliable & punctual
• Willingness to learn
• Professional manner
• Hardworking

Other requirements

A desire to pursue a career in IT support or systems administration. A clean UK driving licence Minimum 18 years old due to environment The successful candidate will be required to undertake safeguarding training and an enhanced DBS check prior to starting employment Business Dress Interview date will be Wednesday 10 December. The interview will be 45mins then a 30 minute task and a 30 minute tour

About this employer

Founded in 1843, Marlborough College is the largest co-educational boarding school in the country, set in the picturesque market town of Marlborough and surrounded by the beautiful Wiltshire countryside. The College has over 1,000 pupils aged 13–18, the majority of whom are full boarders. The College’s mission is to deliver the best independent, co-educational, full boarding education in the UK and to be recognised for this globally. Our vision is to be a leading, outward-looking, and inclusive school where children with potential are given the opportunity to make a difference to society.

http://www.marlboroughcollege.org (opens in new tab)

Company benefits

Free parking Lunch provided Social events throughout the year

After this apprenticeship

There is no guarantee there is a role at the College at the end of the apprenticeship however if the business allows this may be an option.

Ask a question

The contact for this apprenticeship is:

NEW COLLEGE SWINDON

The reference code for this apprenticeship is VAC2000000631.

Apply now

Closes in 18 days (Tuesday 2 December 2025 at 11:59pm)

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