IT Apprentice - Digital Support Technician

Trinity House

Essex (CO12 3JW)

Closes in 13 days (Thursday 27 November 2025)

Posted on 13 November 2025

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Summary

Do you have a passion for IT and problem-solving? Join Trinity House as a Level 3 IT Apprentice and gain hands-on experience supporting staff and maintaining systems across the organisation. A two-year programme to develop your technical skills and kick-start your IT career.

Wage

Check minimum wage rates (opens in new tab)

Salary will be dependent on age £20,016.00 - 25,078.00 Access to civil service pension scheme

Training course
Digital support technician (level 3)
Hours
Monday - Friday, 8.30am - 5.00pm

37 hours a week

Start date

Monday 12 January 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Technical duties:

  • Learn how to carry out technical IT duties as required and directed
  • Undertake training to participate in the IT support function as part of the Service Desk framework and IT Service level Agreement (SLA). Front line support
  • Undertake training to provide front/first line support service to end users on software and hardware related problems
  • Provide first line and second-line support where required and as development allows. Data and communications network
  • Understand the fundamentals of computer networking
  • Support the monitoring and maintenance of the Data and Communications

Where you'll work

The Quay
Harwich
Essex
CO12 3JW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GINGER NUT MEDIA LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

  • Digital Support Technician Level 3 Apprenticeship Standard
  • Training will be provided by Ginger Nut Training.
  • Ginger Nut’s delivery is based on a remote, blended model of one-to-one tutor sessions every 4 weeks, group sessions, webinars, online courses, video, and additional support where required
  • Apprentices are allocated a tutor to guide them through the training, conduct regular meetings and prepare for End Point Assessment
    Our tutors are industry experts with relevant industry experience in addition to teaching and coaching expertise
  • To support learning, we utilise online resources mapped to the apprenticeship and all learners are given access to LinkedIn
    Learning, and other bespoke channels designed to support their apprenticeship

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Mathematics (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

Trinity House works for the benefit and safety of all mariners as a General Lighthouse Authority and maritime charity. Our people are central to our reputation as a leading maritime organisation, as is our commitment as an employer to developing the skills, capabilities and potential of our workforce.

https://www.trinityhouse.co.uk/ (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • No guarantee of permanent role

Ask a question

The contact for this apprenticeship is:

GINGER NUT MEDIA LIMITED

The reference code for this apprenticeship is VAC2000000497.

Apply now

Closes in 13 days (Thursday 27 November 2025)

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