IT Web Helpdesk Apprentice

5M SOLUTIONS LTD

Wolverhampton (WV9 5HB)

Closes in 7 days (Friday 21 November 2025 at 11:59pm)

Posted on 13 November 2025

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Summary

Our client is now looking for an IT Web Helpdesk Apprentice to join their company. This is a fantastic opportunity to join an organisation based in Wolverhampton. As a full-service agency we develop and maintain our clients’ websites as well as deliver multi-channel marketing campaigns to hit and exceed our clients’ targets.

Wage

£0 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Monday - Friday. Exact times TBC

38 hours a week

Start date

Wednesday 31 December 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This role is suited to someone with a passion for eCommerce/Digital and a real determination to grow their career.

Duties will include:

  • Listen and understand our client's requests for feature development on their website and then liaise with our development team to develop the requested features
  • Stay up to date on the latest eCommerce trends and recommend developments to our clients
  • Take phone calls and ticket requests from our clients and ensure their websites are performing to the best of their ability
  • Liaise with the internal marketing team to develop client's Digital Marketing approach from a technical point of view
  • Be the first point of contact for our clients in terms of technical requests, bugs and fixes

Where you'll work

2 Newton Court Westrand
Pendeford Business Park
Wolverhampton
WV9 5HB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JBC SKILLS TRAINING LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

Digital Support Technician Level 3 Apprenticeship Standard

More training information

  • JBC Skills Training’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education
  • To be eligible for a government funded apprenticeship you must have lived in the UK for the last 3 consecutive years

Requirements

Essential qualifications

GCSE in:

  • English (grade C (4) or above)
  • Math's (grade C (4) or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Non judgemental
  • Patience
  • Interest in Marketing
  • Excellent interpersonal skills
  • Good, spelling, grammar skills
  • Resilience

Other requirements

Someone who is confident, outgoing and able to take on vast responsibility is essential.

About this employer

Being a top-rated Magento Development Agency, we believe in providing cost-effective solutions including Magento Support, (Adobe Commerce) eCommerce platform and Digital Marketing. We guarantee diverse functionality and a smooth customer experience.

Company benefits

Flexible working hours, Staff lunches, outings and team activities. Staff room includes pool table, Netflix, games console, drinks fridge and treats. Dedicated parking place. Full support and funding for personal development and training

After this apprenticeship

  • Possible permanent opportunity for the right candidate

Ask a question

The contact for this apprenticeship is:

JBC SKILLS TRAINING LIMITED

The reference code for this apprenticeship is VAC2000000470.

Apply now

Closes in 7 days (Friday 21 November 2025 at 11:59pm)

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