Apprentice HR Support Officer - Apprenticeships
Norfolk County Council
Norfolk (NR1 2DH)
Closes in 10 days (Monday 24 November 2025)
Posted on 12 November 2025
Contents
Summary
This role supports the day-to-day running of our apprenticeship programme. Keeping on top of emails & enquiries, assisting the wider team with meetings, maintaining accurate records & contributing to projects. It’s an apprentice position, so you’ll have the opportunity to learn & develop in the role and through apprenticeship study.
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday between 9am - 5pm.
37 hours a week
- Start date
-
Friday 27 March 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assist with maintaining and managing the team mailbox, dealing with enquiries and referring when necessary, in a timely manner.
- Assist in maintaining tracking systems and spreadsheets to ensure the accurate recording of apprenticeship data.
- Support with the management of the Digital Apprenticeship Service account.
- Support HR Advisers by attending their regular progress meetings with training providers.
- Assist with training provider contracts and service level agreements.
- Working as part of the team on the promotion of apprenticeship and early career opportunities within Norfolk County Council.
- To provide business administration support to the team.
- Develop ongoing knowledge and understanding of the apprenticeship rules and the NCC scheme.
- Ensuring that confidentiality and security of sensitive information is maintained and complies with the requirements of GDPR.
Where you'll work
County Hall
Martineau Lane
Norwich
Norfolk
NR1 2DH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY COLLEGE NORWICH
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administration L3 Apprenticeship to be studied 1 day per week at City College Norwich.
Requirements
Essential qualifications
GCSE in:
- English (grade C / 4 or equivalent)
- Maths (grade C / 4 or equivalent)
Desirable qualifications
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Non judgemental
Other requirements
An understanding of common software packages (Outlook, Word, Teams, Excel), good written and verbal communication skills.
About this employer
As the largest provider of public services in the county we have great ambitions for both the place and the people of Norfolk. Our priorities are to ensure we have a well-educated and skilled population, support vulnerable people and to enable the creation of real jobs and improved infrastructure. For this we need employees who are as ambitious as we are, who take pride in their work, are innovative, business-like and collaborative and always deliver to the highest standards.
https://www.norfolk.gov.uk/ (opens in new tab)
Company benefits
Competitive salary and Local Government Pension. Generous holiday entitlement. Health and Wellbeing services. Flexible working opportunities.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
To progress career within NCC in Human Resources.
Ask a question
The contact for this apprenticeship is:
CITY COLLEGE NORWICH
The reference code for this apprenticeship is VAC2000000355.
Apply now
Closes in 10 days (Monday 24 November 2025)
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