Customer Service Apprenticeship

CARRINGTONS LAW LIMITED

NOTTINGHAM (NG2 2JR)

Closes in 17 days (Monday 1 December 2025 at 11:59pm)

Posted on 12 November 2025

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Summary

Providing reception and general administrative/clerical assistance to busy solicitors. For the right person, there is the opportunity to secure full-time employment and progress to higher level qualifications.

Wage

£0 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.00pm, with 1 hour lunch per day.

35 hours a week

Start date

Monday 8 December 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This position requires the Apprentice to undertake a range of reception, customer service focused and administrative duties including;

  • Answering the telephone
  • Transferring calls to relevant colleagues, taking messages for colleagues and relaying them
  • Supporting callers with initial basic enquiries
  • Greeting visitors to the office
  • Scanning, copying, faxing, and filing
  • Providing clerical and administrative back up for the administrative and legal teams
  • Franking mail

The Apprentice may be asked to make deliveries to the courts and chambers in addition to acting as a courier on other occasions. They will also be required to maintain office provisions making sure all of the required office materials are available for the effective running of the business. Other general ad hoc duties such as making refreshments for staff and visitors will also be required.

Where you'll work

1 ARKWRIGHT STREET
NOTTINGHAM
NG2 2JR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ACCESS TRAINING (EAST MIDLANDS) LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.

The apprentice will spend 20% of their working hours in off the job
activities and training. On the job and off the job training will be delivered in the workplace.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4-9)
  • Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Non judgemental
  • Patience
  • Strong timekeeping
  • Reliable
  • Listening skills

About this employer

Carrington’s Solicitors are a committed and dedicated Legal Aid Practice driven to achieve positive results in every case. That commitment extends across all matters of Criminal Defence and Prison Law. Carrington’s are the largest provider of Prison Law advice in England and Wales. We are Members of the Association of Prison Lawyers and Howard League for Penal Reform.

http://www.carringtons-solicitors.co.uk/ (opens in new tab)

After this apprenticeship

For the right person, there is the opportunity to secure full-time,
permanent employment and progress to higher level qualifications upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING (EAST MIDLANDS) LTD

The reference code for this apprenticeship is VAC2000000345.

Apply now

Closes in 17 days (Monday 1 December 2025 at 11:59pm)

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