Business Analyst with AI Apprentice

Outserve Ltd

UK (ST16 3EL)

Closes in 28 days (Friday 12 December 2025)

Posted on 12 November 2025

---

Summary

Are you looking to build a long-term career in Business Analysis? Then look no further! Start your career today with a level 4 apprenticeship with Outserve and Kaplan. You will be gaining valuable workplace experience whilst also working towards the qualification.

• Wage:

  Check minimum wage rates (opens in new tab)

  Please note the salary is between 18,000 - 22,000.

• Training course: Business analyst (level 4)
• Hours: 37.5 hours per week - Monday to Friday. Shifts to be confirmed.

  35 hours a week

• Start date:

  Monday 12 January 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Your duties:

• Learn to document requirements and support solution design.
• Help prepare reports and presentations for clients.
• Participate in meetings, workshops, and training sessions.
• Contribute to process improvements and internal projects.
• Assist in analysing business processes and workflows.

Where you'll work

Schott House Drummond Rd
Stafford
UK
ST16 3EL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

KAPLAN FINANCIAL LIMITED

Training course

Business analyst (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Apply appropriate approaches to scope, plan and perform Business Analysis
• Communicate effectively in a variety of situations with a range of stakeholders
• Apply a range of structured investigation techniques to a business situation
• Produce an outline definition of a business situation using an appropriate technique
• Apply appropriate techniques to identify problems and opportunities within a business situation
• Support the identification and presentation of proposed actions to stakeholders in order to gain agreement for further analysis activity
• Apply appropriate techniques to analyse and document options and recommendations for change
• Elicit process information from stakeholders
• Model business processes using relevant techniques, standards, notation and software tools
• Analyse business process models to identify opportunities for improvement
• Produce models of redesigned business processes
• Elicit requirements from stakeholders to identify business and user needs
• Document clear functional and non-functional requirements in line with local standards
• Analyse documented requirements to remove duplication, conflict and overlap
• Prioritise requirements using an appropriate prioritisation approach
• Validate requirements with stakeholders
• Support the establishment of requirements traceability
• Elicit business data needs from relevant sources
• Support the development of simple data models using relevant techniques, standards, notation and software tools
• Document current business situations to enable gap analysis and decision making
• Support the development of models of future state business situations
• Identify key differences between current and future business situations
• Identify actions required to move from the current to future business situation
• Define acceptance criteria for business and system changes
• Support business acceptance of business and system changes
• Apply relevant techniques to research and identify stakeholders
• Analyse and document stakeholders' areas of interest and influence
• Support the development of cost/benefit analysis for proposed business changes
• Evaluate and document the key impacts on people, process, organisation, technology and information
• Present information in a manner appropriate to the audience
• Apply appropriate approaches to scope, plan and perform Business Analysis
• Communicate effectively in a variety of situations with a range of stakeholders
• Apply a range of structured investigation techniques to a business situation
• Produce an outline definition of a business situation using an appropriate technique
• Apply appropriate techniques to identify problems and opportunities within a business situation
• Support the identification and presentation of proposed actions to stakeholders in order to gain agreement for further analysis activity
• Apply appropriate techniques to analyse and document options and recommendations for change
• Elicit process information from stakeholders
• Model business processes using relevant techniques, standards, notation and software tools
• Analyse business process models to identify opportunities for improvement
• Produce models of redesigned business processes
• Elicit requirements from stakeholders to identify business and user needs
• Document clear functional and non-functional requirements in line with local standards
• Analyse documented requirements to remove duplication, conflict and overlap
• Prioritise requirements using an appropriate prioritisation approach
• Validate requirements with stakeholders
• Support the establishment of requirements traceability
• Elicit business data needs from relevant sources
• Support the development of simple data models using relevant techniques, standards, notation and software tools
• Document current business situations to enable gap analysis and decision making
• Support the development of models of future state business situations
• Identify key differences between current and future business situations
• Identify actions required to move from the current to future business situation
• Define acceptance criteria for business and system changes
• Support business acceptance of business and system changes
• Apply relevant techniques to research and identify stakeholders
• Analyse and document stakeholders' areas of interest and influence
• Support the development of cost/benefit analysis for proposed business changes
• Evaluate and document the key impacts on people, process, organisation, technology and information
• Present information in a manner appropriate to the audience

Training schedule

Business Analyst Apprenticeship Level 4.

The Apprenticeship standard sets out the essential Knowledge, Skills and Behaviours that somebody would need to demonstrate to be successful in this job role, this includes technology and industry trends across the digital sector. Apprentices will need to show they are competent in all the areas detailed in the standard when they take End Point Assessment.

The Knowledge areas of the apprenticeship will be covered through completion of our dedicated training courses which have been mapped to the standard. The Skills and Behaviours are developed through the practical experience gained in the job role, workplace training and mentoring, and the completion of 2 work-based projects.

The Business Analyst apprenticeship equips individuals with the ability to understand the needs of stakeholders and how these can be met through business change and digital solutions. Business Analysts are solution professionals that help organisations deliver business and digital change successfully. This apprenticeship provides the skills and knowledge they need to determine and present technology solutions that deliver business improvement and benefits.

Business analysis exists in almost every sector, from not-for-profit organisations through to retail and the financial services. It’s fast-paced and collaborative, and Business Analyst professionals can take lead roles in successful change delivery.

A common area of focus for the Business Analyst role is to model business processes and to facilitate, coordinate and document requirements for the proposed business and IT changes. Business Analysts will determine and present solutions of how technology can be used to deliver business improvements, and support business acceptance to ensure that the proposed solution meets the defined requirements.

Typical job titles include:

Business Analyst, IT Business Analyst, Agile Business Analyst, Digital Business Analyst, Business Systems Analyst, Requirements Analyst, Business Process Analyst.

An apprenticeship has to be relevant to the job you are undertaking and you must dedicate time to off the job training, as well as completing knowledge, skills and behaviors associated with your apprenticeship.

Requirements

Essential qualifications

GCSE or equivalent in:

• Maths (grade 9/A* - 6/B)
• English (grade 9/A* - 6/B)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills

Other requirements

Please note the salary is between 18,000 - 22,000. 24 days holiday plus bank holidays. Pension via Nest. Monthly Health. Wellbeing payment. Death in service. Private medical insurance after probation period. Parking at office available (not suitable for public transport). Free drinks and snacks in office.

About this employer

Challenges? We embrace them. At Outserve, solving business and technical complexities is what we thrive on, often stepping in where others won’t. Supporting a diverse national and international client base, we’re proud to be leaders at the cutting edge of Cloud Software integrations—empowering ecommerce brands to not only dream big but deliver bigger.

After this apprenticeship

Full time job as a consultant within Outserve.

Ask a question

The contact for this apprenticeship is:

KAPLAN FINANCIAL LIMITED

The reference code for this apprenticeship is VAC2000000335.

Apply now

Closes in 28 days (Friday 12 December 2025)

Sign in with your GOV.UK One Login to apply.

After signing in, you’ll apply for this apprenticeship on the company's website.