Practice Administration/Receptionist Apprentice
Matlock & Ashover Practice
MATLOCK (DE4 3NL)
Closes in 28 days (Friday 12 December 2025 at 11:59pm)
Posted on 12 November 2025
Contents
Summary
Join Matlock & Ashover Surgery as a Business Administration Apprentice. You’ll support daily operations, including reception duties, patient queries, appointment scheduling, and administrative tasks. Gain hands-on experience in a busy healthcare setting while working towards a recognised qualification & developing essential customer service skills.
- Wage
-
£0 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
By rota Monday to Friday between 08:00- 18:30.
30 hours a week
- Start date
-
Saturday 13 December 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Recalling patients from registers when required
- Working on Reception
- General correspondence to all Patients and Service Providers
- Data entry onto practice systems
- Provide general assistance to patients and other visitors whether in person or via the telephone.
- Work with health care professionals using Signpost Navigation
- Deal with all requests, in a confidential, safe, and appropriate manner
- Adhere to GDPR legislation at all times
Where you'll work
8 IMPERIAL ROAD
MATLOCK
DE4 3NL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CHESTERFIELD COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
- You will be expected to work towards the Business Administration Level 3, with support from your employer and the Chesterfield College Group
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
Close links to public transport, and onsite parking if required. The role of Doctor's Receptionist is a busy one that will require you to remain calm whilst working under pressure. Whilst not essential prior employment in a public facing role is preferred.
About this employer
Matlock & Ashover Surgery is a friendly, patient-focused GP practice operating across two sites: Imperial Road in Matlock and Ashover Medical Centre. The Imperial Road Surgery is centrally located with good accessibility and offers a wide range of primary care services, including chronic disease management, minor surgery, and health checks. The practice serves around 7,700 patients, with a strong emphasis on high-quality care and community engagement. It is part of the Derbyshire Dales Primary Care Network and holds a “Good” rating from the Care Quality Commission. The team includes GPs, nurses, healthcare assistants, and an experienced administrative and reception staff who work collaboratively to support patients and the local community
https://imperialrdgroupsurgery.co.uk/homepage (opens in new tab)
After this apprenticeship
- It would be hoped that either a position would be available at the practice or at neighboring Medical Centre although this cannot be guaranteed
Ask a question
The contact for this apprenticeship is:
CHESTERFIELD COLLEGE
The reference code for this apprenticeship is VAC2000000202.
Apply now
Closes in 28 days (Friday 12 December 2025 at 11:59pm)
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