Business Administration Apprentice SME Delivery Team

City of London Corporation

Guildhall, (EC3V 5AG)

Closes in 16 days (Wednesday 19 November 2025)

Posted on 3 November 2025

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Summary

The role sits in the SME Delivery Team, implementing the City Corporation’s SME Strategy working closely with partners across the organisation and beyond. You will be based in the Small Business Research + Enterprise Centre (SBREC), a key access point for business support services. SBREC provides free business information to entrepreneurs and SMEs.

• Wage:

  £25,780 a year

  Check minimum wage rates (opens in new tab)

  City of London Corporation staff can take advantage of the pension scheme. They also receive discounts and special offers for a wide range of products and services.

• Training course: Business administrator (level 3)
• Hours: Monday to Friday 9:15am - 5pm core hours. Flexibility will be required for business needs.

  35 hours a week

• Start date:

  Tuesday 29 December 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Purpose of Post:

To manage the CRM (Customer Relationship Management) system for the SME Delivery Team, working closely with colleagues to ensure data is input accurately and in a timely manner. To provide other administrative support. To be confident to work on the Small Business Research + Enterprise Centre’s enquiry desk as part of a rota and deal with customer queries face to face, via the telephone, email or via social media.

Main Duties & Responsibilities:

• To manage the CRM system; input of data, checking accuracy and activities timelines, producing and presenting reports from the CRM system
• Work with all team members to ensure all relevant data is input into the CRM in a timely and accurate manner
• Provide meet and greet support to welcome customers, members and visitors into the centre and direct them appropriately. Be confident to deal with customer queries face to face, via the telephone, email or via social media. Ensure that all customer emails and telephone calls are responded to promptly and within 24 hours
• Engage with potential members to showcase the range of support available at the Small Business Research + Enterprise Centre and be confident in exploring eligibility for membership and signposting if relevant
• Support with the registration of new SBREC members and maintenance of existing members on the membership CRM
• Support with the preparation of webinars and large events to include room set up, hospitality, meet and greet and hosting
• Support with the administration and customer service of the corporate room hire offer. Ensuring customers have the correct room layout, hospitality and other equipment to effectively deliver their meeting or training
• Attend external enterprise events and business growth networking events to showcase the centre’s services for start-ups and small businesses. Promote the membership scheme, databases, business advice, webinars, and the Samuel Wilson’s Loans Trust
• Continually keeping abreast of the range of resources and databases available at the Small Business Research + Enterprise Centre
• Take responsibility for their personal development via attendance at training courses, project work and/or shadowing
• Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties
• Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post
• Undertake any other duties that may reasonably be requested to be appropriate for this role

Where you'll work

Small Business Research & Enterprise Centre
Guildhall,
EC3V 5AG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

COMMON COUNCIL OF THE CITY OF LONDON

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

You will be supported to achieve the Business Administration Level 3 apprenticeship. Theoretical training will be Biweekly with the support of the training provider. Practical training and support will be given in the workplace allowing you to embed your learning in the working environment. You will receive hours 6 per week to support with your apprenticeship studies. 

More training information

The apprenticeship training will be delivered by the City of London corporation in house training provider Common Council of the City of London.

The apprenticeship training will be delivered via face-to-face training session at the Guildhall London EC2V 7HH on a fortnightly basis.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Non judgemental
• Patience

About this employer

The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.

http://www.cityoflondon.gov.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation. 

Ask a question

The contact for this apprenticeship is:

COMMON COUNCIL OF THE CITY OF LONDON

The reference code for this apprenticeship is VAC1000349207.

Apply now

Closes in 16 days (Wednesday 19 November 2025)

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