IT Apprenticeship
BLOWFISH TECHNOLOGY LTD
Lancashire (L39 2AY)
Closes in 18 days (Monday 24 November 2025)
Posted on 3 November 2025
Contents
Summary
Do you love solving problems and figuring out how technology works? At Blowfish Technology, we help businesses across the UK stay connected with cutting-edge IT support, cloud services, and software solutions and we’re looking for a motivated IT Apprentice to join our growing team!
- Wage
-
£16,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
8:30am - 5.00pm, Monday to Friday.
37 hours 30 minutes a week
- Start date
-
Tuesday 25 November 2025
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assist in providing technical support, troubleshooting, and IT solutions to both internal and external customers.
- Working across various communication channels, adhering to security protocols, and ensuring tasks meet organisational and customer-specific SLAs.
- Work closely with senior technicians, and be responsible for documenting and escalating issues as required.
- Provide support via meetings, calls, and emails.
- Communicate technical solutions to clients and internal teams, ensuring SLA compliance.
- Diagnose and resolve IT problems using tools such as WireShark, and cable testers.
- Apply relevant security policies, including password management and group policy settings.
- Test hardware and software.
Where you'll work
2 Hattersley Court
Ormskirk
Lancashire
L39 2AY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BALTIC TRAINING SERVICES LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Training will be delivered online training.
Requirements
Essential qualifications
GCSE in:
- English (grade 5)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
About this employer
At Blowfish Technology, we help businesses across the UK stay connected with cutting-edge IT support, cloud services, and software solutions and we’re looking for a motivated IT Apprentice to join our growing team!
Company benefits
Birthday off. Medicash Health Benefits
After this apprenticeship
Potential for a full time job role upon completion.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Lucy Oliphant
lucy.oliphant@balticapprenticeships.com
The reference code for this apprenticeship is VAC1000349161.
Apply now
Closes in 18 days (Monday 24 November 2025)
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