Insurance and Claims Apprentice
Sunderland City Council
Sunderland (SR1 3AA)
Closes in 12 days (Thursday 13 November 2025)
Posted on 31 October 2025
Contents
Summary
Looking to kickstart a career in the insurance industry? Why not come and work for us and gain a qualification! You will develop the skills you need by working alongside experienced colleagues whilst gaining hands on experience & working towards an Insurance Practitioner L3 qualification, which includes a Certificate in Insurance (Cert CII).
- Wage
-
£14,526.20 to £23,492.04, depending on your age
National Minimum Wage
- Training course
- Insurance practitioner (level 3)
- Hours
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Monday to Friday, typically 9am to 5pm with access to a flexi scheme. Employees are required to attend their place of work at City Hall, Sunderland, at least 2 days per week, so an element of your work may be undertaken from home.
37 hours a week
- Start date
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Monday 5 January 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Attend all designated college and training courses whether by e-learning and /or day release, as required as part of the apprenticeship training program.
Deal with members of the public in a polite and courteous manner and apply the principles of customer care by taking responsibility, ensuring reliability and having respect for all those for who the service is being provided, including colleagues.
Receive and acknowledge insurance claims and correspond with third parties, including legal representatives.
Investigate the circumstances of claims, obtaining information from relevant Directorates.
Discuss claims decisions with claimants/legal representatives.
Assess liability and negotiate settlement of third-party damages and solicitor’s costs within agreed authorisation levels.
Pursue recoveries / contributions from other parties, where appropriate.
Ensure performance indicators are met and compliance with relevant Pre Action-Protocols.
Ensure the validity and consistency of the computerised claims system including updating and extracting claims data.
Contact Directorates to obtain information for the insurance renewal process.
Update and maintain electronic IT systems.
Where you'll work
City Hall
Plater Way
Sunderland
SR1 3AA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DAVIES LEARNING SOLUTIONS LIMITED
Training course
Insurance practitioner (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
- Identify potential claims fraud and determine the correct action to prevent loss.
- Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
- Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
- Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
- Gather and interpret relevant information to provide a return on insurance decisions.
- Match client’s needs with available insurance products and services.
- Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
Training schedule
The training will be online with Davies Training and you will be supported throughout all part of your apprenticeship.
More training information
Formal learning:
• Induction into apprenticeship
• Webinars
• Self-directed learning in Thrive
• Study and revision time
• Internal training courses
• Mandatory internal training
(eg Compliance)
Informal learning:
• Shadowing
• Parts of an internal induction
• Reading/watching video content
• Industry visits
• Research
• Discussion/debate
• Preparation/reflection
Requirements
Essential qualifications
GCSE in:
- English (grade 4 / C or above)
- Maths (grade 4 / C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
Other requirements
No experience of Insurance or Claims Handling is required as full training will be provided. A proven interest in insurance / legal work would be an advantage. Applicant must be willing to undertake training and development activities to achieve professional qualifications to successfully fulfil the apprenticeship role. Ability to meet any travel requirements of the post. Flexible approach to work. Ability to comply with the council's values of: • We innovate • We enable • We respect
About this employer
Sunderland is a city full of ambition, and Sunderland City Council is a brilliant place to grow your career. We’re passionate about creating the best possible environment for our employees, communities, and local businesses to thrive. With around 2,500 employees delivering a wide range of services across the city, we offer opportunities at every level and in many different areas. Whether you’re just starting out in employment or looking for your next challenge, every role plays a vital part in helping us provide excellent services for the people of Sunderland. Come and be part of something meaningful and help shape the future of our city.
https://www.sunderland.gov.uk/ (opens in new tab)
Company benefits
Access to the Local Government Pension Scheme. 26 days of annual leave plus bank holidays. Employee well-being support. Corporate gym membership. 3 days paid leave per year to undertake volunteering. Cycle to work & car leave scheme. Discounted travel pass.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
There is also the potential opportunity to progress to the Level 4 qualification.
Ask a question
The contact for this apprenticeship is:
DAVIES LEARNING SOLUTIONS LIMITED
jobs@sunderland.gov.uk
0191 5615086
The reference code for this apprenticeship is VAC1000349120.
Apply now
Closes in 12 days (Thursday 13 November 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.