Business Administration Apprenticeship

HOSPITALITY GUARANTEED LTD

WYNYARD (TS22 5FG)

Closes in 24 days (Friday 28 November 2025 at 11:59pm)

Posted on 30 October 2025

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Summary

Join our friendly team, where you’ll gain valuable skills and qualifications through our extensive experience and cutting-edge technology. Your role will involve answering and transferring calls, coordinating with hotels for apprentice needs, and so much more!

• Wage:

  £14,722.50 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  £7.55 an hour

• Training course: Business administrator (level 3)
• Hours: Monday - Friday (exact hours to be confirmed).

  37 hours 30 minutes a week

• Start date:

  Monday 8 December 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Confirming learner bookings within KPI’s
• Making calls to Managers to request confirmation of learners and payment of bookings
• Ensuring the system is updated with booking adjustments and all parties are notified
• Coordinating with hotels regarding apprentice requirements
• Answering and transferring internal and external calls
• Reviewing and contacting self-managed venues and providing feedback to the Programme Account Manager
• Assisting team members in pursuing venues for online feedback and issue submissions as needed
• Providing training for hotels and clients on the ServAce learner booking system
• Managing the Apprentice Inbox, ensuring timely responses to emails
• Supporting the team with the RFQ process and venue follow-ups
• Assisting the Apprentice team in achieving overall Apprentice ServAce targets
• Collaborating as part of a team, providing flexibility to support team members across all areas of the business 

Where you'll work

UNIT 10
CHAPEL LANE
WYNYARD PARK BUSINESS VILLAGE
WYNYARD
TS22 5FG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ITEC NORTH EAST LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator Apprenticeship Standard which includes:

• Level 2 Functional Skills in maths and English (if required)
• End-Point Assessment (EPA)

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

• Record and document production
• Decision making
• Interpersonal skills
• Communication
• Quality
• IT skills
• Planning and organisation
• Project management
• Relevant regulation
• Policies
• External environmental factors
• Training 2 days a month via Zoom
• In-house training and mentoring support

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Team working
• Creative
• Initiative

Other requirements

Employer suggested entry requirement: Minimum of 4 GCSE’s grade 3/D or higher. Grade 4/C or equivalent in either maths or English.

About this employer

We are dedicated to providing unsurpassed customer service with state of the art technology to enable our clients to streamline the scheduling, booking, and managing of residential & online training.

After this apprenticeship

Possibility of a full-time position upon completion of the apprenticeship. 

Ask a question

The contact for this apprenticeship is:

ITEC NORTH EAST LIMITED

The reference code for this apprenticeship is VAC1000348904.

Apply now

Closes in 24 days (Friday 28 November 2025 at 11:59pm)

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