Apprentice Business Administrator

RHINO PERIMETER SECURITY LTD

NORWICH (NR3 2BX)

Closes in 25 days (Sunday 30 November 2025 at 11:59pm)

Posted on 29 October 2025

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Summary

Join our friendly team as a Business Administrator apprentice and gain experience in marketing, finance, operations, and administration. In the role, you’ll support daily activities, boost efficiency, and deliver great service. You’ll also have opportunities to lead projects and share ideas to help grow and modernise the business.

• Wage:

  £15,704 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  Rate of pay to be reviewed based on performance

• Training course: Business administrator (level 3)
• Hours: Monday to Thursday, 08:30 - 17:00 (60-minute paid lunch) Friday, 09:00 - 16:00 (college day, unpaid lunch)

  40 hours a week

• Start date:

  Friday 23 January 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Support all areas of the business including sales, marketing, operations, and administration and interacting with internal or external customers
• Working to increase efficiency by supporting and working across teams, as well as helping to resolve issues
• Using IT packages and systems (including Microsoft Office, Hubspot, Wordpress, Zuper) to write letters, emails, proposals, as well as to record and analyse data
• Updating and reviewing databases, ensuring information is recorded accurately
• Assisting with drafting correspondence, writing reports, and inputting/ reviewing work
• Maintaining positive relationships within the team and across the organisation, promoting collaborative working
• Communicating with internal and external customers, either in person, on the telephone, in writing or on digital platforms
• Assisting with queries from inside and outside the organisation, while representing the organisation
• Reviewing processes and providing suggestions for improvements, sharing administrative best-practice across the organisation
• Managing work priorities and time to meet deadlines and to complete tasks effectively, while managing expectations
• Organising meetings and events, taking minutes and action logs as needed
• Assisting with project management, including helping to plan, monitor and report on projects
• Assist with customer enquiries, prepare quotes, and manage the sales process from start to finish
• Work with our suppliers and installation teams to coordinate orders and installations
• Help support the planning and scheduling of servicing and maintenance work, including follow-up actions after bollard services
• Learn how to source and order products from a range of manufacturers
• Learn how to use our CRM system (HubSpot) to manage customer relationships and track opportunities
• Assist in developing and sending email marketing campaigns to drive repeat business

Where you'll work

UNIT 5
PAGE ROAD
SWEET BRIAR IND ESTATE
NORWICH
NR3 2BX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY COLLEGE NORWICH

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Business Administrator Level 3 Apprennticeship Standard
• Apprentices must attend college sessions once a week (term-time) at the Ipswich Road campus, located near Norwich city centre

Requirements

Essential qualifications

GCSE in:

• English (Language or Literature) (grade 4/C)
• Mathematics (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Team working
• Initiative
• Reliable and self-motivated
• Adaptable

Other requirements

Driving license is preferable, but not completely necessary

About this employer

Rhino Security has specialised in the perimeter protection of private and commercial property for the last 32 years, establishing itself as a trusted advisor with exceptional levels of customer service. We excel in specifying, supplying, installing and maintaining security posts, bollards and barriers throughout the UK, with the sole aim of delivering peace of mind and deterring criminal activity. All our security bollard and barrier ranges include products with different specifications and styles so that you can choose items that will deliver on your security and aesthetic requirements, whether that be telescopic or static, manual or automatic. We also stock a range of cycle shelters and stands, as well as crash-rated street furniture solutions. Our added value comes in the form of a dedicated Aftercare team, coupled with annual maintenance plans which ensure our client’s sites remain secure and fully operational. A brief history: Founded in 1992 by George ‘Tony’ Hamerton, our company began with the goal to improve perimeter security for car dealerships across the UK. After an early career working with some of the world’s most recognised automotive brands, Tony spotted a significant gap in the market. Partnering with the Great British Bollard Company (now Marshalls Street Furniture) as the main agent for the East of England, Tony set out to build a business focusing on providing top-quality security solutions. In his Bedford Rascal van loaded with demonstration bollards, Tony drove across the country and grew his business into a trusted provider. He supplied and installed perimeter security solutions for hundreds of car dealerships, including bollards, barriers, fencing and CCTV. Along the way, he introduced a bollard servicing offering, with Annual Servicing Plans designed to keep our clients’ security solutions in top condition year-round. For over 30 years, we’ve built a reputation for delivering exceptional customer service, which has led to long-standing, highly valued relationships with many of our clients. Much of our business comes from customers who have trusted us for decades, a testament to our dedication to high-quality service and support. In 2022, Tony’s son, James, took the helm. James brought a fresh perspective to the business after a successful career in Sales and Project Management in London’s office design and fit-out sector. His goal has been to modernise and expand, ushering the company into its next chapter of growth. This transformation includes adopting new, streamlining technologies, expanding our product range, and enhancing our supplier network to better serve our existing and new customers. Now, two and a half years into this exciting new era, we’ve grown stronger than ever. With a supply and installation service covering the entirety of the UK, plus shorter lead times thanks to our new warehouse facility, we are ready for the future. Our turnover and headcount in the last two years has also doubled, from £1m-2m and 5-10 respectively. We are proud to say that while our company continues to evolve, our core values remain unchanged: “Deliver outstanding customer service and always do right by our clients and partners.” This is reflected in our current average customer review ratings of 4.8/5 on Trustpilot and 4.9/5 on Feefo, where we also plant a tree for every review we receive with a minimum of 100 a month.

http://www.rhinosecurity.co.uk (opens in new tab)

After this apprenticeship

• A position may be available for the right candidate following successful completion of the apprenticeship
• The business is looking for somebody who wants to develop and gain a full-time position following their apprenticeship

You may prefer to focus in a particular area, whether that be sales/operations or office management, in which case we may be able to progress you into a more specific role in the future.

Ask a question

The contact for this apprenticeship is:

CITY COLLEGE NORWICH

CCN Apprenticeships

apprenticeships@ccn.ac.uk

01603 773365

The reference code for this apprenticeship is VAC1000348760.

Apply now

Closes in 25 days (Sunday 30 November 2025 at 11:59pm)

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