IT Cloud Technician Apprentice
HEALTH RESEARCH AUTHORITY
Recruiting nationally
Closes in 21 days (Thursday 20 November 2025)
Posted on 30 October 2025
Contents
Summary
This role involves provisioning resources, monitoring systems, troubleshooting issues, and assisting with cloud migrations. You’ll work closely with senior engineers to ensure secure, reliable, and high-performing cloud infrastructure aligned with government digital standards.
- Wage
-
£24,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Days and shifts to be confirmed.
37 hours 30 minutes a week
- Start date
-
Thursday 27 November 2025
- Duration
-
1 year 5 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Participate in training sessions and workshops to build foundational knowledge in cloud computing, particularly in platforms like Microsoft Azure and Microsoft 365
- Study and understand cloud concepts, services, and architecture under the guidance of senior engineers
- Work towards obtaining relevant cloud certifications (e.g., Microsoft Certified: Azure Fundamentals)
- Assist in the setup, configuration, and deployment of cloud resources, such as virtual machines, storage accounts, and networks, under supervision
- Learn to use tools like Azure Portal, Azure CLI, and infrastructure as code (IaC) technologies like ARM templates or Terraform/Bicep
- Monitor cloud infrastructure and services to ensure optimal performance and uptime
- Assist in identifying and troubleshooting basic cloud-related issues, escalating more complex problems to senior engineers
- Help in documenting cloud environments, configurations, and processes
- Prepare reports on resource usage, performance metrics, and any incidents or issues encountered
- Learn about cloud security best practices, including identity management, access control, and data protection
- Assist in applying security policies and monitoring compliance with company standards and industry regulations
- Begin learning and applying basic scripting skills (e.g., PowerShell, Python) to automate routine tasks and processes
Support the implementation of automated workflows for deploying and managing cloud resources - Regularly seek feedback from mentors and team members to improve skills and performance
- Provide administrative support to the Technical Design Authority and Technical Change Advisory Board
Where you'll work
The role is UK-based remote working with occasional travel to HRA regional offices. Occasional travel and overnight stays may be required.
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
QA LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
Requirements
Essential qualifications
GCSE in:
- 3 of any subject (grade 4+ (A* - C))
- Maths & English (grade 3+ (D or above))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT skills
- Team working
About this employer
This role sits within Health Research Authority Digital. The digital directorate is responsible for developing, delivering and supporting complex solutions within the HRA’s portfolio of UK-wide information systems for health and care research. This includes a major programme to build new systems, and to achieve the successful migration and eventual closure of current systems. The HRA Digital team is a collaborative, supportive team consisting of HRA employees, secondees, contractors and vendors
Company benefits
A huge range of exciting benefits is available!
After this apprenticeship
The possibility of full time employment.
Ask a question
The contact for this apprenticeship is:
QA LIMITED
The reference code for this apprenticeship is VAC1000348754.
Apply now
Closes in 21 days (Thursday 20 November 2025)
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