Apprentice Customer Service Advisor

John Banks Renault (Cambridge)

Cambridge (CB5 8JZ)

Closes in 26 days (Sunday 23 November 2025)

Posted on 27 October 2025

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Summary

The Renault UK Apprenticeship Programme guarantees a comprehensive development of skills for Apprentices in customer services specifically tailored to the Renault brand. Level II Customer Service Practitioner & Level III Customer Service Specialist Apprenticeship both available for enrolment

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9am - 5pm.

40 hours a week

Start date

Tuesday 23 December 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Communicate effectively with colleagues and customers
  • Behave following the values of the company and the brand
  • Operate as an effective team member
  • Taking responsibility when needed and being honest and accountable
  • Take personal ownership to improve your own performance
  • Understand how the business works from an operational perspective and demonstrate commercial awareness
  • All training will be through online webinar delivery, with the End Point Assessment being conducted at your place of work.

Where you'll work

Unit 13
Swann Road
Cambridge
CB5 8JZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GTG TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

All training will be through on-line webinar delivery with the End Point Assessment being conducted at your place of work. 2 days a month

Requirements

Essential qualifications

GCSE in:

  • English (grade 5)
  • Maths (grade 5)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Creative
  • Initiative
  • Patience

About this employer

What started in the early 1970s with one site in Bury St Edmunds has grown into a family-run group with over 14 locations along the A14 and into Essex. Today, they are proud to serve customers in Cambridge, Bury St Edmunds, Ipswich and Colchester with the help of more than 210 team members. With an annual turnover of £140 million, we’ve built a reputation as one of the UK’s Top 200 Dealer Groups – but at heart, they are still a family business focused on people. They represent a wide mix of leading brands including Honda, Hyundai, Mazda, Suzuki, Renault, Dacia and Alpine – plus we have an Approved Used Car Centre. Motorcycles are part of our DNA too, with a fantastic line-up of Honda road and off-road bikes, plus Stark Electric off road bikes for those looking for something different. Alongside new vehicles, they stock a great range of quality used cars from many trusted makes, not just the franchises

After this apprenticeship

  • Level III Customer Service Specialist 
  • Many of our apprentices can go on to become a, Service advisor or Sales executive and even Sales or Aftersales Managers!

Ask a question

The contact for this apprenticeship is:

GTG TRAINING LIMITED

The reference code for this apprenticeship is VAC1000348509.

Apply now

Closes in 26 days (Sunday 23 November 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.