Apprentice Customer Service Representative

THE COMMS GUYS LIMITED

South Woodford (E18 1AD)

Closes in 23 days (Friday 21 November 2025 at 11:59pm)

Posted on 27 October 2025

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Summary

A telecoms company specialising in Hosted VoIP systems, Phone Systems, telephone calls, telephone lines, broadband, fibre, mobile phones etc looking for a Customer Service Representative to engage with the client's needs and requirements.

Wage

Competitive

Competitive wage offered

Check minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday – Friday, between 8:45am – 5:30pm.

40 hours a week

Start date

Monday 1 December 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Dealing with customers logging faults /service issues across telephone lines and broadband
  • Data Entry
  • Diary Management
  • Administrative Duties

Where you'll work

1st Floor Unit 3 Marlborough Business Centre
South Woodford
E18 1AD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CASTLE & CO TRAINING LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills

About this employer

A telecoms company specialising in Hosted VoIP systems, Phone Systems, telephone calls, telephone lines, broadband, fibre, mobile phones etc.

After this apprenticeship

Opportunity to become a permanent employee.

Ask a question

The contact for this apprenticeship is:

CASTLE & CO TRAINING LIMITED

Amjid Hamid

amjid.hamid@careercrafters.uk

The reference code for this apprenticeship is VAC1000348421.

Apply now

Closes in 23 days (Friday 21 November 2025 at 11:59pm)

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