Operations Administration Apprentice

Skills People Group

Sheffield (S20 3FR)

Closes in 24 days (Friday 21 November 2025 at 11:59pm)

Posted on 27 October 2025

---

Summary

Join our supportive operations team to gain hands-on experience. You’ll build valuable skills, take on real responsibility, and support key processes. You will be responsible for the effective administration of documentation aligned to training. The role requires excellent communication skills including email, face-to-face and on the phone.

• Wage:

  £18,000 a year

  Check minimum wage rates (opens in new tab)

  • A competitive salary • 25 days holiday + Bank Holidays along with 2 extra days annual leave after 2 years’ service • Employer contributory pension scheme • The opportunity to grow with a business

• Training course: Business administrator (level 3)
• Hours: Monday to Thursday 8am – 4pm. Fridays – 8am – 3:30pm.

  37 hours a week

• Start date:

  Monday 1 December 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Assist the employed operations team with all administrative functions.
• Work with company information and reports to identify groups of candidates who may be appropriate to undertake qualifications.
• Arrange with candidates’ times and dates to complete outstanding training aligned to their programme.
• Maintain accurate data across multiple CRM systems to complement internal and external reports.
• Process and handle internal posts to issue to relevant departments.
• Check candidates’ documents to establish compliance-related issues.
• Maintain a forward plan of meetings to ensure that the company's profiling targets are met.
• Undertake all general administration to support the operations function.
• Provide advice and guidance regarding the qualification process and associated matters.
• Provide written updates to customers on training agreements as required.
• Contact learners to ensure documentation is completed accurately and in a timely fashion.
• To fully adopt and adhere to the company’s equal opportunity policy, ensuring that all candidates, fellow employees, and customers are treated fairly and impartially, showing respect for all.
• Report activity and planned meetings in accordance with the Company requirements.
• To represent the company in a professional manner at all times.
• Any other duties as deemed necessary by the line manager.
•  Providing administrative support to the Profiling and Delivery Team
• Completing learner funding packs in line with compliance requirements.
• Supporting with the booking of learner HSE touch screen tests.
• Supporting the coordination of Site Safety Plus Training.

Where you'll work

22 Longacre Close
Sheffield
S20 3FR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ACCESS TRAINING (EAST MIDLANDS) LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.

The apprentice will spend 20% of their working hours in off-the-job activities and training.

On-the-job and off-the-job training will be delivered in the workplace.

Requirements

Essential qualifications

GCSE in:

• English (grade 4 - 9 or equivalent)
• Maths (grade 4 - 9 or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative
• Non judgemental
• Patience
• Confidence
• Sense of humour
• Proactive
• Enthusiasm
• Able to follow processes

About this employer

Skills People Group is a national provider of NVQs, programmes for the unemployed and compliance training. We specialise in both commercial and funded training and are proud to be nationally recognised as one of the UK’s largest private training providers

https://www.skillspeoplegroup.com/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Should vacancies be available, progression routes vary.

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING (EAST MIDLANDS) LTD

The reference code for this apprenticeship is VAC1000348420.

Apply now

Closes in 24 days (Friday 21 November 2025 at 11:59pm)

Sign in with your GOV.UK One Login to apply.