Administration Assistant Apprenticeship
TOTAL REPAIR SERVICE LTD
PLYMPTON (PL7 4FD)
Closes in 19 days (Monday 17 November 2025 at 11:59pm)
Posted on 27 October 2025
Contents
Summary
To assist with day-to-day accounting tasks, data entry, and general office administration. This includes handling correspondence, preparing documents, and maintaining professional communication with customers and colleagues.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday – Friday, 8:00am – 4:30pm.
37 hours 30 minutes a week
- Start date
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Monday 24 November 2025
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Handle incoming and outgoing correspondence, including scanning, filing, and distributing emails and documents.
- Answer telephone calls, take messages, and direct enquiries to the appropriate team members in a professional manner.
- Maintain office records, databases, and filing systems (both digital and paper-based) to ensure accuracy and accessibility.
- Process supplier invoices and credit notes, ensuring timely and accurate data entry into the accounting system.
- Assist trades and site staff with purchase order numbers.
- Support the finance team in maintaining accurate financial records and documentation.
- Respond to customer enquiries via email and telephone in a friendly, professional, and timely manner.
Where you'll work
UNIT 25
10 BELL CLOSE
NEWNHAM INDUSTRIAL ESTATE
PLYMPTON
PL7 4FD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACHIEVEMENT TRAINING LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
You will receive specific on-the-job training from the employer in your workplace at Total Repair Service (TRS).
Off-the-job training will be delivered using weekly classroom sessions delivered at Achievement Training city centre location, or you will be work-based and will be given time in the working week to study towards the theory element of the programme.
You will be working towards:
Level 2 Customer Service Apprenticeship Standard.
Apprentices must have a Level 2 English and maths (A*- C or 9 - 4 GSCE) to apply for this apprenticeship.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Number skills
- Team working
- Collaboration
About this employer
Total Repair Service (TRS) is a Plymouth-based building repair company operating across Devon and Cornwall. We specialise in domestic and commercial insurance repairs, alterations, and refurbishment projects. TRS works with many of the largest national insurers, both directly and through Building Repair Networks. Our friendly and professional approach ensures a first-class, consistent service for all clients, making the repair process straightforward and stress-free.
After this apprenticeship
Upon successful completion of this Customer Service apprenticeship, you may be offered a permanent role within the company. You’ll also be eligible to progress onto a higher-level apprenticeship, such as Level 3 Business Administration. The skills you gain will be highly transferable, opening doors to future opportunities across sectors including retail, finance, hospitality and beyond.
Ask a question
The contact for this apprenticeship is:
ACHIEVEMENT TRAINING LIMITED
David Kellier
davidkellier@achievementtraining.com
01752202264
The reference code for this apprenticeship is VAC1000348351.
Apply now
Closes in 19 days (Monday 17 November 2025 at 11:59pm)
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