Apprentice Counter Salesperson
TURNBULL & CO LTD
Lincoln (LN2 4JB)
Closes in 18 days (Saturday 15 November 2025 at 11:59pm)
Posted on 24 October 2025
Contents
Summary
We are offering a work-based apprenticeship which will provide hands-on experience working on our business trade counter to develop experience in and responsibility for building long-term relationships with clients, determining customer requirements, processing orders and promoting products and services.
- Wage
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£17,341.14 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Check minimum wage rates (opens in new tab)
bonus scheme structure in place
- Training course
- Trade supplier (level 2)
- Hours
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Our core working hours are Monday to Friday between 7:30am to 5:00pm and one in every three Saturdays between 7:30am and 12:30pm.
44 hours 10 minutes a week
- Start date
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Monday 1 December 2025
- Duration
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1 year
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You will be selling our products on the trade counter in our busy builders’ merchants, building customer relationships and learning along the way.
- Building long-term relationships with clients
- Determining customer requirements
- Processing orders
- Promoting products and services
Where you'll work
Deacon Road
Lincoln
LN2 4JB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TRAVIS PERKINS PLC
Training course
Trade supplier (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
- Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
- specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
- specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
- specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
- trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
- trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
- trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
- trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
- trade counter and telesales services: applying basic merchandising techniques used within the business.
- trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
- trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
- trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
- trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
- key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
- key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
- key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
- technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
- technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
- legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
- legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
- legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
- personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
- personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
- personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
- personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
- personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.
Training schedule
Your training will be delivered virtually with an observational end-point assessment.
The qualifications you will receive are:
- Apprenticeship award certificate in Trade Supplier Standard (Level 2)
- Functional skills (maths & English) if required
- Employment rights and responsibilities
- On-the-job training
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
About this employer
Turnbull is Lincolnshire’s largest independent Builders’ Merchant. First opening for business in 1895 in Sleaford, nowadays Turnbull is no longer just a Builders’ Merchant. We supply everything from building and plumbing products to bespoke kitchens and bathrooms to both the trade and general public.
After this apprenticeship
After building your knowledge, skills and behaviours through the apprenticeship, there are various progression routes throughout the builders' merchants available to the right candidate.
Ask a question
The contact for this apprenticeship is:
TURNBULL & CO LTD
Sarah Bentley
sarah.bentley@turnbull.co.uk
01529303025
The reference code for this apprenticeship is VAC1000348218.
Apply now
Closes in 18 days (Saturday 15 November 2025 at 11:59pm)
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