IT SUPPORT APPRENTICE
DARNELL IT SOLUTIONS LIMITED
Clitheroe (BB7 9SE)
Closes in 25 days (Sunday 23 November 2025 at 11:59pm)
Posted on 24 October 2025
Contents
Summary
The 1st Line IT Support Technician serves as the initial point of contact for clients, providing technical assistance and resolving basic IT issues. This role is critical for maintaining smooth IT operations and ensuring customer satisfaction.
- Wage
-
£20,000 a year
Check minimum wage rates (opens in new tab)
The salary for the role is £20K-£22K DOE
- Training course
- Information communications technician (level 3)
- Hours
-
Monday – Friday, between 8:30AM – 5:00PM.
37 hours 30 minutes a week
- Start date
-
Friday 28 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
Helpdesk Support:
- Handle incoming tickets via phone and email, providing effective solutions to customer issues.
- Escalate unresolved issues to Tier 2 support when necessary.
Monitoring & Maintenance:
- Monitor cloud and onsite backups, ensuring successful completion and resolving errors.
- Oversee RMM (Remote Monitoring and Management) tools to confirm patch installations and troubleshoot failures.
- Check SentinelOne EDR for threats and escalate any alerts.
System Administration:
- Basic troubleshooting of Windows OS and Microsoft 365 products.
- Assist with Active Directory tasks such as user account setup and password resets.
Customer Interaction:
- Deliver professional and courteous support at all times.
- Communicate clearly and effectively, both verbally and in writing.
Skills & Qualifications:
- Proficiency in Windows and Microsoft 365.
- Knowledge of Microsoft Server and Active Directory.
- Logical problem-solving approach and ability to work independently or as part of a team.
- Strong communication skills.
Where you'll work
Marathon House
The Sidings, Whalley
Clitheroe
BB7 9SE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUST IT TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT apprenticeship team to increase your skills.
Your training will include gaining a Level 3 ICT qualification.
Training schedule has yet to be agreed. Details will be made available at a later date.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C and above)
- Math (grade 4/C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Other requirements
Some prior experience working in an IT role would be ideal.
About this employer
We're not your average IT Support – we're a tight-knit, family-run business that's all about turning tech jargon into plain English. We team up with your company to make sure you're squeezing every last drop of potential out of your technology, ensuring it's a perfect fit for your unique needs. Let's tame the tech together!
After this apprenticeship
Possibility to secure a full-time position after successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
JUST IT TRAINING LIMITED
The reference code for this apprenticeship is VAC1000348146.
Apply now
Closes in 25 days (Sunday 23 November 2025 at 11:59pm)
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