Patient Clinical Administration Apprentice Assistant (Leigh on Sea)

CHARTWELL PRIVATE HOSPITAL & DIAGNOSTICS LTD

Leigh-On-Sea (SS9 2SQ)

Closes in 18 days (Friday 14 November 2025 at 11:59pm)

Posted on 24 October 2025

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Summary

This is a combined role between patient clinical and administration assistant. This is a great entry role for those that want to combine administration with a patient clinical approach. All training will be provided for the hands-on role supported with theoretical learning for the administration side.

• Wage:

  £17,667 to £28,571.40, depending on your age

  National Minimum Wage

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Working between 8.00am - 8.00pm. Days to be confirmed

  45 hours a week

• Start date:

  Monday 24 November 2025

• Duration:

  2 years

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Expected to fulfil the roles of taking patient health questionnaires, positioning patients in the scanner and ensuring that you deliver the optimum number of parts per day, notionally identified as 36 + per day, under supervision of Radiographe
• Trained to perform patient administration & pre preparation activities in Endoscopy Department, under supervision of Nurse
• To allow patients to be examined in a safe environment, to implement safety awareness in MRI, Endoscopy Processes and Radiation protection and ensure that untoward incidents are reported
• To obtain accurate MRI images / Endoscopy Reports in accordance with the safety guidelines /protocols of the unit
• Assigned in selecting options for the software and in adjusting the MRI table and the MRI machine basing on the specific images that must be carried out
• Have good communication skills to explain the procedure to their patients to alleviate their fear and anxiety
• Patient Administration Assistance Activities
• To assist administration work & support patients and their relatives throughout their journey at Chartwell Private Hospital from admission to discharge
• Dealing with patients, identifying the issues based on SOP Defined, and advising the right MRI scans / Endoscopy Procedures needed, assisting patients with clarity to the process and promoting all the services the business holds, thereby booking the patient for the correct MRI Scan / Endoscopy Procedures
• The post holder must also perform accurate data entry into the radiology information system, PACS and all the electronic records pertinent to the Department of Radiology
• Contact patients and arrange Diagnostic Imaging / Endoscopy appointments liaising with other departments as appropriate

Where you'll work

1629 London Road
Leigh-On-Sea
SS9 2SQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CROWN VOCATIONAL TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Undertaking and completing the Business Administrator Level 3 (Advanced) qualification with City & Guilds
Learning is remote via Teams sessions supported with a learning platform

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Desirable qualifications

BTEC in:

• Health and Social Care (grade Pass)
• Health and Social Care (grade Pass)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Patience

Other requirements

Vacancy may close prior to closing date, if suitable candidates recruited. 16-17 year old apprentices will not be working more than 40 hours per week. Must have 4 grade in both English and Maths, or equivalent.

About this employer

Head Office in Leicester for Chartwell.

After this apprenticeship

• After apprenticeship completed, opportunity to move within the organisation to other roles, where available

Ask a question

The contact for this apprenticeship is:

CROWN VOCATIONAL TRAINING LIMITED

Sophia Chowdhury

schowdhury@crownvt.co.uk

The reference code for this apprenticeship is VAC1000348047.

Apply now

Closes in 18 days (Friday 14 November 2025 at 11:59pm)

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