Apprentice Business Administrator
ACTUA SOLUTIONS LTD
Liverpool (L3 9QJ)
Closes in 19 days (Sunday 16 November 2025 at 11:59pm)
Posted on 23 October 2025
Contents
Summary
We're looking for a proactive and highly organised individual to support our busy office and senior management team. This varied role includes everything from managing client communications and coordinating diaries to supporting ISO compliance, handling finance admin, and improving office systems.
- Wage
-
£14,560 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday- Friday, 9.00am- 5.00pm with 1 hour unpaid lunch.
35 hours a week
- Start date
-
Monday 17 November 2025
- Duration
-
1 year 9 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Working alongside the Office Manager to implement and stream-line working practices in the business in conjunction with the senior management team, to achieve working efficiencies and facilitate the professional team in delivering their instructions
- Continual management of our ISO accreditations
- Managing incoming and outgoing post and deliveries, general filing and data management tasks
- Managing incoming telephone communications, directing calls to the relevant person, or taking detailed messages, as required
- Opening and archiving of digital job files – utilising WorkFlowMax and SharePoint systems
- Drafting and sending of correspondence (email and letter format)
- Audio typing / general administrative typing duties
- Banking reconciliation using Xero programme
- Setting up and organisation of meetings
- Team diary management
- Preparation of documentation utilising Microsoft Office programmes including, but not limited to, Word, Excel and PowerPoint
- Dealing appropriately with all Client queries received including
- General and specific enquiries related to new or ongoing projects
- Accurately and efficiently inputting Client data and circumstances onto appropriate internal on-line and off-line databases ensuring all records are up to date and correct
- Adhering to service delivery procedures
- Conducting project related customer satisfaction surveys and follow up as required
- To be responsible for the monitoring of stationery and PPE and restock of stock in a timely manner
- Distributing, receiving, and recording client feedback questionnaires
- Drafting and sending of invoices
- Ensuring service knowledge and skill levels are maintained to the highest standard by attending any relevant meetings and training
- Constructively contributing through team meetings, informal dialogue, and gained experience to the effective delivery and continued improvement of the service
- Other duties as may be required in a small office environment
Where you'll work
Suite 7 E the Plaza
Old Hall Street
Liverpool
L3 9QJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WIRRAL METROPOLITAN COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Level 3 Business Administrator apprenticeship standard, including:
- Knowledge, Skills & Behaviours
- End-Point Assessment
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Administrative skills
- Initiative
About this employer
At Actua we are committed to a conceptual framework that we have called Learning Continuum, a transformation model to drive change in organizations by promoting the constant search for learning and the evolution of training strategies.
After this apprenticeship
- This role has the opportunity to expand into a Senior Office Administrator role as our business grows and our team expands
Ask a question
The contact for this apprenticeship is:
WIRRAL METROPOLITAN COLLEGE
The reference code for this apprenticeship is VAC1000347933.
Apply now
Closes in 19 days (Sunday 16 November 2025 at 11:59pm)
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