Apprentice Care Navigator - Customer Service

CITY HEALTH CARE PARTNERSHIP CIC

Bransholme (HU7 4DW)

Closes in 18 days (Wednesday 12 November 2025 at 11:59pm)

Posted on 23 October 2025

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Summary

To provide reception support to teams and support services, following administrative procedures. Throughout which you will undertake a level 2 apprenticeship to include on-the-job training under supervision and the completion of relevant qualifications.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday – Friday between 8am – 4pm.

37 hours 30 minutes a week

Start date

Monday 17 November 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Greet patients and visitors in an efficient and courteous manner.
  • Provide an effective and polite telephone enquiry service.
  • Contact Patients to book for Chronic Disease Reviews.
  • Proactively communicate information between relevant patients, doctors and other professionals.
  • Record patient information and make clinic appointments.
  • Support the requests for information made by patients and third parties.

Where you'll work

Bransholme Health Centre
1st Floor (Lift A)
Goodhart Road
Bransholme
HU7 4DW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HULL COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Administrative skills
  • Team working

About this employer

We provide a wide range of high quality, safe health and care services in Hull, the East Riding of Yorkshire, Knowsley and St Helens. We are a co-owned 'for better profit' organisation, investing profits into our services, colleagues and the communities we work in.

https://www.cityhealthpractice.nhs.uk/about-us/bransholme (opens in new tab)

After this apprenticeship

There is an opportunity to gain full-time employment after the apprenticeship.

Alternatively, there may be opportunity to progress on to a level 3 Business Admin apprenticeship. 

Ask a question

The contact for this apprenticeship is:

HULL COLLEGE

The reference code for this apprenticeship is VAC1000347857.

Apply now

Closes in 18 days (Wednesday 12 November 2025 at 11:59pm)

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