Apprentice Mortgage Administrator
MORTGAGE FINANCE BROKERS LIMITED
West Malling (ME19 4AJ)
Closes on Friday 5 December 2025
Posted on 23 October 2025
Contents
Summary
We’re friendly, ambitious, and passionate about what we do. Our mission is to be the mortgage brokerage that our clients love working with, and our employees love working for —one of the UK’s most trusted names. A great opportunity to grow while enjoying career development, private healthcare, free parking, 25+ holidays, gym perks, and more.
- Wage
-
£18,000 a year
- Training course
- Financial services administrator (level 3)
- Hours
-
Monday to Friday between 8.30am to 5.30pm.
40 hours a week
- Start date
-
Monday 5 January 2026
- Duration
-
1 year
- Positions available
-
4
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Role Purpose:
Provide support to the MFB sales team by case managing files accurately within prescribed timescales, ensuring excellent customer service. Support other Case Managers to help the company achieve its objectives.
Key Responsibilities:
- Build and maintain effective relationships with new and existing clients
- Act as the first point of contact for clients, lenders, and conveyancers at all stages of the mortgage process
- Respond promptly and accurately to telephone calls, emails, and correspondence
- Liaise with Mortgage Consultants to update progress and resolve queries
- Escalate specific issues to the Line Manager for discussion and resolution
- Embrace and contribute positively to the firm’s Mission, Vision, and Values
- Work within prescribed procedures and practices
- Input, update, and maintain data so systems and files reflect current positions
- Produce written correspondence and documents using standard formats
- Manage diary systems to monitor cases and progress chase as needed
- Follow case progress from initial application through legal completion and beyond
Where you'll work
42 Kings Hill Avenue
Kings Hill
West Malling
ME19 4AJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SIMPLY ACADEMY LTD
Training course
Financial services administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Quality service delivery: Consistently develops and delivers excellent service to customers, colleagues & advisers, supporting the products / services provided and adhering to ‘Treating Customers Fairly’ principles at all times
- Customer communication & relationships: Develops effective relationships with customers & key contacts, handling & resolving issues through effective verbal/written/IT skills.
- Team working & collaboration: Understands role within team & impact on others. Consistently endeavours to support colleagues & collaborate to achieve results
- Planning & prioritising: Consistently adheres to systems & processes using proficient IT skills, including risk, regulatory and governance requirements
Training schedule
The Financial Services Administrator apprenticeship is ideal for learners beginning an entry level role in the financial sector.
As an entry level role, this apprenticeship provides the foundation knowledge, skills and experience for progression along a number of career paths.
Key Learning Outcomes:
- A broad understanding of the financial services sector
- An understanding of the role of the appropriate regulatory bodies
- The importance of relationship building with clients and colleagues
- Understanding of processes and procedures relevant to the role
- How to develop commercial awareness
- Building skills and capabilities within an organisation
Professional Qualifications:
- CeMAP1 - awarded by London Institute of Banking and Finance (LIBF)
- Completion of CeMAP1 will provide a solid foundation for the learner and can lead on to progression to study in other areas
To help prepare the apprentice for the professional qualification, apprentices are provided with Simply Academy’s qualification resource package, alongside a structured study plan supported by a series of live revision sessions with our qualified tutors.
Requirements
Essential qualifications
GCSE in:
A Level in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Team working
- Initiative
- Friendly
- Confident
About this employer
Independent, privately owned, Directly authorised, whole of Market Mortgage finance Brokerage. Starting out small in 1990, we’ve grown to be one of the UK’s most respected and award-winning mortgage brokerages. Most importantly, we’ve kept the client at the heart of everything we do, and our independent, family-owned approach means we will always take the time and effort to understand our clients mortgage finance needs, and we have achieved the coveted 5/5 on Trust pilot Specialising in all types of property finance including Buy to Let, Residential, Commercial, Holiday Lets, Development Finance, Commercial finance, Short Term / Bridging Finance.
https://www.mfbrokers.co.uk (opens in new tab)
Company benefits
Support and training, Charity fundraisers, Annual summer away day, Christmas party, Pension scheme, Private healthcare, No weekend work, Modern office spaces, Free on-site parking, Subsidised gym membership.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
We want all candidates to progress onto the Level 3 Mortgage Adviser. We are hoping that all candidates will remain full-time employed with us after their apprenticeships end.
Ask a question
The contact for this apprenticeship is:
SIMPLY ACADEMY LTD
Monica Peacock
monica@simplyacademy.com
The reference code for this apprenticeship is VAC1000347849.
Apply now
Closes on Friday 5 December 2025
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