Client Services / Production Apprentice

AUGUSTUS MARTIN LIMITED

LONDON (E3 3PB)

Closes in 8 days (Tuesday 4 November 2025 at 11:59pm)

Posted on 22 October 2025

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Summary

Client Services / Production - Adopt working practices by Senior Client Services Manager. Efficient processing of client briefs & teams liaison. KPI for Service Excellence are delivered. Sales/customer relationships. Client contact. Feedback. Responsible for project purchase order. Work with senior peers

Wage

£16,000 a year

Check minimum wage rates (opens in new tab)

Performance based increment review option after 12 months.

Training course
Customer service specialist (level 3)
Hours
Monday to Friday, 8:30am to 4:30pm or 9.00am to 5.00pm.

36 hours 15 minutes a week

Start date

Wednesday 5 November 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Adopt working practices by Senior Client Services Manager
  • Work in accordance to the agreed business process
  • Ensure KPI measures for Service Excellence are delivered upon.
  • Sales & Customer relationships and play an active role in the on-going client relationship. Direct client contact.
  • Provide proposals for continuous improvement.
  • Feedback on initiatives for individual customer accounts to add value and drive increased profitability.
  • Report on positive activity driven by the Group.
  • Report lack of compliance to business process
  • Escalate issues and offer up solutions to problems.
  • Ensure client service KPI (key performance indicators) are delivered upon.
  • Responsible for project purchase order cover for own projects
  • Work with senior peers to understand how you manage client briefs and interpret these for Augustus Martin Group (Design / CAD / Print / Data brief for dynamic print / Logistics / AFD). Raise concerns where required to Senior Client Services Manager.
  • Communicate critical paths to clients and internal teams to manage expectations.
  • Review and fill in gaps in client briefs.

Where you'll work

8 ST. ANDREWS WAY
BOW
LONDON
E3 3PB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE WKCIC GROUP

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

  • Mentoring and coaching.
  • Internal training sessions.
  • E-Learning.
  • Cross-departmental training.

More training information

A full job description will be offered and a program on development will be set by line manager. The apprentice will learn by practice and coaching/mentoring will be given.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative

Other requirements

Right to work in the UK. Able to commute Monday to Friday to the location.

About this employer

For over 50 years Augustus Martin have been a market leader in the manufacture of POS and Out-Of-Home communication. Over that time, in the ever-changing world of brand and retail marketing solutions, the only thing that has stayed constant is the innovation and craftsmanship of our team members. Our award-winning products and services and our continual drive for perfection, has enabled us to become the trusted partner for the biggest retailers and brands. We are proud of our manufacturing heritage which is underpinned by a deeply engrained service ethos and the desire to always go the extra mile for our clients. These values are the foundation of our success. Never frightened of change, our business has constantly evolved to offer sustainable end-to-end solutions in POS and Out-Of-Home environments. Our services and technical solutions ensure we can cost effectively deliver at every point from concept to installation.

https://www.augustusmartin.co.uk/ (opens in new tab)

Company benefits

Canteen, Pension, Cycle to Work.

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Permanent role, career progression between Augustus Martin. 

Ask a question

The contact for this apprenticeship is:

AUGUSTUS MARTIN LIMITED

Yolanda Lopez

yolanda.lopez@augustusmartin.co.uk

The reference code for this apprenticeship is VAC1000347840.

Apply now

Closes in 8 days (Tuesday 4 November 2025 at 11:59pm)

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