Customer Service Sales Administrator Apprenticeship

Cornwall Glass

Truro (TR3 6AZ)

Closes in 25 days (Sunday 30 November 2025 at 11:59pm)

Posted on 5 November 2025

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Summary

Cornwall Glass are looking for an enthusiastic candidate to work within this experienced and well-run company to gain a Customer Service Level 2 apprenticeship. The aim is to support the sales office team by communicating with both our suppliers and customers as well as inputting orders with a high level of accuracy.

Wage

£16,685.50 a year

Check minimum wage rates (opens in new tab)

Pay will be regularly reviewed depending on progress.

Training course
Customer service practitioner (level 2)
Hours
Full time Monday - Friday 08.00 - 17.00 with 1 in 4 Saturdays. Working times/schedules will be confirmed at interview.

40 hours a week

Start date

Monday 1 December 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an apprentice you will work at a company and get hand-on experience.  You will gain new skills and work alongside experience staff and tasks will include;

  • Manage incoming calls, emails, and customer enquiries
  • Schedule site visits, invoices, and purchase orders
  • Liaise with suppliers, contractors and clients
  • Maintain accurate records of glazing jobs and materials 
  • Learn how to cut glass
  • Assist with on-site glazing works which will help develop knowledge
  • Have an interest in working with glass

Where you'll work

Chyvelah Road
Threemilestone
Truro
TR3 6AZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

FOCUS TRAINING (SW) LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

An apprenticeship includes regular training at college as part of the qualification requirements (one day per month) and the college is based at Marsh Mills in Plymouth.

More training information

The course contents will include;

  • Full Customer Service Practitioner Standard - Level 2
  • On the job training to support job role/development
  • Off the job training to support qualification requirements (College attendance at Plymouth Training Centre)
  • Employer will allocate dedicated training time for Off The Job training as required for the qualification
  • Functional Skills support - maths/English - if required

Requirements

Desirable qualifications

GCSE in:

  • English (grade A*/9 - C/4)
  • Maths (grade A*/9 - C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Team working

About this employer

Cornwall Glass is a leading glass and glazing company with a proud heritage and a strong presence across the South West. As an apprentice you will join a supportive team committed to craftsmanship, innovation, and helping you build a rewarding career in the glazing industry. This is your chance to learn from experienced professionals and grow with a company that values its people.

http://www.cornwallglass.co.uk (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

  • Progressing onto higher level opportunities within the company in either sales or management upon successful completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

FOCUS TRAINING (SW) LIMITED

Trevor Barnes

trevor.b@tftg.org

01752 348980

The reference code for this apprenticeship is VAC1000347830.

Apply now

Closes in 25 days (Sunday 30 November 2025 at 11:59pm)

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