Customer Service Apprenticeship L3

WEALDEN LEISURE LIMITED

Cirencester (GL7 2BX)

Closes in 22 days (Saturday 6 December 2025)

Posted on 10 November 2025

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Contents

Summary

To deliver excellent customer service to visitors to the Corinium Museum and provide a comprehensive tourist information service to visitors to the Cirencester Visitor Information Centre.

Wage

£0 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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N/A

Training course
Customer service specialist (level 3)
Hours
Summer (7 months) 2 Saturdays in 3 - 7.5 hours 2 Sundays in 3 - 3.75 hours Monday - 7.5 hours Friday 4.5 hours Winter (5 months) 2 Saturdays in 3 - 6.5 hours each day 2 Sundays in 3 - 2.75 hours each day Monday - 6.5 hours Friday 4 hours Working hours TBC

18 hours a week

Start date

Monday 15 December 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Welcome visitors to the Museum with a friendly, helpful and positive manner
  • Handle payments efficiently and correctly account for all income and complete paperwork as per Museum procedures
  • Assist in meeting income targets by actively selling and admission, memberships, tickets and retail items and ensuring information is recorded accurately
  • Deliver an excellent visitor information service by providing information and selling tourism products to visitors
  • Act as the museum’s first point of contact, providing general information to visitors by answering the telephone, sorting the post and replying to emails where appropriate
  • Provide transport information, travel itineraries and sell coach tickets
  • Keep the welcome desk and shop clean and tidy and restock goods and literature as required
  • Carry out other duties as may be allocated from time to time by the Director of the Museum or Visitor Operations Manager
  • Undertake training in NVQ Level 3 in Customer Service

Where you'll work

Park Street, , GL7 2BX
Cirencester
GL7 2BX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SCL EDUCATION & TRAINING LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

Customer Service Specialist Level 3.

The apprentice will receive full on the job training by the employer as well as 20% off the job training, they will also get full wrap around service from SCL Education.

Requirements

Essential qualifications

GCSE in:

  • MATHS (grade 4)
  • English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Listening skills
  • Customer care skills
  • Patience
  • IT skills
  • Organisation skills
  • Problem solving skills

Other requirements

This is a part time role.

About this employer

The Corinium Museum is located at the heart of Cirencester, the ‘Capital of the Cotswold's’. Our principal collection consists of the highly significant finds from the Roman town of Corinium, today known as Cirencester. However, the museum today is much more than that, taking you on a journey through time and charting the development of the Cotswold's from its prehistoric landscape to the modern day.

After this apprenticeship

The apprentice can progress on to a team leaders' role once they have completed their Level 3 Customer Service Specialist qualification.

Ask a question

The contact for this apprenticeship is:

SCL EDUCATION & TRAINING LIMITED

The reference code for this apprenticeship is VAC1000347444.

Apply now

Closes in 22 days (Saturday 6 December 2025)

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