IT Apprentice
Langham Hall UK Services LLP
UK (EC4M 7RA)
Closes in 16 days (Friday 7 November 2025)
Posted on 20 October 2025
Contents
Summary
Are you looking to build a long-term career in ICT? Then look no further! Start your career today with a level 3 ICT apprenticeship with Langham Hall UK Services LLP and Kaplan. You will be gaining valuable workplace experience whilst working towards the qualification.
- Wage
-
£22,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
35 hours per week
Monday to Friday
Shifts to be confirmed
37 hours 30 minutes a week
- Start date
-
Monday 24 November 2025
- Duration
-
1 year 6 months
- Positions available
-
4
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are seeking a proactive and dedicated IT Apprentice to join our dynamic team at Langham Hall. This role will provide the successful candidate with hands-on experience across various IT disciplines, including London IT, Global IT, and Cybersecurity whilst they complete their Information Communications Technician (Level 3) Apprenticeship. The apprentice will support the IT department in maintaining and improving our IT systems, ensuring the security and efficiency of our global operations.
Duties:
- Assist in the setup, maintenance, and troubleshooting of IT equipment and systems
- Support the IT team in managing and resolving IT support requests from staff
- Help maintain the security and integrity of our IT systems by following cybersecurity best practices
- Participate in the deployment and management of software applications and updates
- Collaborate with the global IT team to support international operations
- Document IT processes and procedures for future reference
- Stay updated with the latest IT and cybersecurity trends and technologies
Please note that as a regulated firm Langham Hall requires all staff to undertake criminal record and adverse financial background checks as part of its onboarding process.
Where you'll work
8th Floor, 1 Fleet Place,
London
UK
EC4M 7RA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KAPLAN FINANCIAL LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Information Communications Technician Apprenticeship Level 3
The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times.
This apprenticeship has two routes:
The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer.
The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services.
Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.
The modules include:
- Networking Essentials
- Cloud Services
- Mobile and Operating Systems
- Technology and Business
- Scripting and Automation
- EPA Readiness Training
For each module, learners benefit from attending small, scheduled Live Online classes taught by a subject matter specialist, combined with additional online learning that can be completed at their own pace. Each of our live classes are interactive and involve lots of practical discussion, giving learners quality time both with tutors and industry peers to spark new ideas and get new perspectives. Learners get practical lab time to hone their skills and learn from each other, as well as their tutor.
An apprenticeship has to be relevant to the job you are undertaking and you must dedicate time to off the job training, as well as completing knowledge, skills and behaviours associated with your apprenticeship.
Requirements
Essential qualifications
GCSE or equivalent in:
- Maths (grade 9-4)
- English (grade 9-4)
Desirable qualifications
A Level or equivalent in:
Other in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
Benefits: Health insurance (after successful probation period) Discounted gym membership. Pension of 5% employer - 4% employee. Cycle to work scheme. 1 day working from home. Full study support from Day 1. Numerous well-being initiatives.
About this employer
Langham Hall is one of the fastest growing businesses in the alternatives fund administration sector. It is also one of the last remaining owner managed businesses, providing premium quality accounting, administration and investor reporting services to private equity and fund clients. Langham Hall has a dynamic management and leadership team, all of whom are involved in client work which ensures a rigorous focus on quality of client work and support for the teams.
After this apprenticeship
- Full-time permanent opportunities available once the Apprenticeship is completed
Ask a question
The contact for this apprenticeship is:
KAPLAN FINANCIAL LIMITED
The reference code for this apprenticeship is VAC1000347435.
Apply now
Closes in 16 days (Friday 7 November 2025)
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