Admin Support Apprentice
DR JEFFERSON-LOVEDAY & PARTNERS
WORCESTER (WR1 2BS)
Closes in 7 days (Friday 31 October 2025 at 11:59pm)
Posted on 17 October 2025
Contents
Summary
Spring Gardens Surgery are offering an experience to work alongside the Operations Manager, which offers unique skills to be learnt. A variety of work within the admin team in order to develop the candidate.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 08:30 - 16:30.
Half hour unpaid lunch break.
37 hours 30 minutes a week
- Start date
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Monday 10 November 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Summerising of incoming medical records
- Assist with registrations and collate information for the business contacts
- Patient engagement and any other duties as required.
Where you'll work
SPRING GARDENS HEALTH CENTRE
PROVIDENCE STREET
WORCESTER
WR1 2BS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEART OF WORCESTERSHIRE COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Majority of the training will take place at Spring Gardens Medical Centre
- Sessions will take place one day a month at the Worcester Campus and online weekly sessions in the workplace
More training information
- Business Administrator Level 3 Apprenticeship Standard
- One day a month paid release to college in Worcester
- 6 hours per week set aside to complete off-the-job training and college work
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Administrative skills
- Logical
- Team working
- Non judgemental
- Patience
- Physical fitness
- Enthusiasm
Other requirements
DBS Check The successful candidate needs to be aware of GDPR and the importance of confidentiality. Please note that once a month the candidate will have to attend college at Heart of Worcestershire College at the Worcester Campus.
About this employer
At Spring Gardens Medical Practice, rooted in the heart of Worcester, we’re committed to delivering safe, compassionate, and patient-centred care shaped by the needs and values of our diverse community.
https://www.springgardensmedicalpractice.co.uk/ (opens in new tab)
After this apprenticeship
- Skills and Knowledge to move across the NHS. Possibility of full time employment on completion of apprenticeship
Ask a question
The contact for this apprenticeship is:
HEART OF WORCESTERSHIRE COLLEGE
Sue Portsmouth
sportsmouth@howcollege.ac.uk
01527572684
The reference code for this apprenticeship is VAC1000347204.
Apply now
Closes in 7 days (Friday 31 October 2025 at 11:59pm)
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