People Operations Apprentice
THE WAITING GAME (BRISTOL) LIMITED
Bristol (BS6 6XP)
Closes in 9 days (Friday 31 October 2025 at 11:59pm)
Posted on 16 October 2025
Contents
Summary
Join TWG Group as a Staffing Coordinator Apprentice and launch your career in recruitment and events! Learn how to match staff to exciting hospitality roles while working in a young, dedicated, and professional team that offers great support, growth, and a fun working environment.
- Wage
-
£14,722.50 to £23,809.50, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
● Total Hours: 37.5 hours per week
● Days: Monday to Friday
● Typical Hours: 9:00am – 5:30pm (with a 1-hour unpaid lunch
break)
● Flexibility: Occasional early starts, evenings, or weekend shifts
may be required if necessary
37 hours 30 minutes a week
- Start date
-
Saturday 15 November 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
An average week will be fast-paced, varied, and rewarding as you help
ensure our hospitality clients are fully staffed for events. You’ll learn
every stage of the staffing process, including:
- Assisting with recruiting, interviewing, and onboarding new
hospitality staff. - Supporting daily scheduling and matching staff to client
bookings and events. - Communicating shift details and expectations clearly to team
members. - Learning how to complete Right-to-Work and compliance
checks. - Helping manage staff attendance, availability, and reliability
tracking. - Working with the operations and account management teams
to deliver great client service.
Where you'll work
191 Redland Road
Bristol
BS6 6XP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY OF BRISTOL COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training and Qualification Level
What training will the apprentice take and what qualification will the apprentice get at the end?
- Business Administrator Level 3
- Supporting and engaging with different parts of the organisation and interacting with internal or external customers.
- City of Bristol College
- Off-site in its entirety
More training information
The apprentice will complete a structured training programme
combining on-the-job learning at TWG Group’s Bristol office (191
Redland Road, Redland, BS6 6XP) with dedicated apprenticeship
training provided by the partner college/training provider.
Training will take place:
- At work: Practical, hands-on learning alongside experienced
staffing coordinators and consultants. - With the training provider: One day per week (or equivalent)
to complete coursework, skills development, and
assessments.
This blended approach ensures the apprentice gains both real-world
experience in recruitment and staffing, and the formal knowledge
needed to achieve their qualification.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Initiative
- Reliable and punctual
- Interest in hospitality
- Interest in events
About this employer
TWG Group is a leading hospitality staffing agency based in Bristol, providing high-quality temporary staff for events, venues, and festivals across the UK. We pride ourselves on being a young, dynamic, and professional team dedicated to delivering exceptional service to both our clients and our people.
After this apprenticeship
Full-time employment and further training.
Ask a question
The contact for this apprenticeship is:
CITY OF BRISTOL COLLEGE
The reference code for this apprenticeship is VAC1000347011.
Apply now
Closes in 9 days (Friday 31 October 2025 at 11:59pm)
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