Apprentice Administrator
Learning Skills Partnership
UK (HU13 0EG)
Closes in 16 days (Sunday 9 November 2025)
Posted on 16 October 2025
Contents
Summary
To support the development and coordination of company administration functions and processes as well as provide internal and external administration support. To provide support to MIS Lead and administration team.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday- Friday, 9am- 5pm. 37.5 hours per week.
37 hours 30 minutes a week
- Start date
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Sunday 23 November 2025
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
1. To develop and maintain good working relationships with staff, learners, and key stakeholders of Learning Skills Partnership to support the company to deliver its targets and objectives
2. Maintain appropriate systems and procedures for the collection, maintenance, integrity and currency of data.
3. Input learner information amendments onto various systems to ensure data is compliant and accurate.
4. To schedule exams for learners using the correct awarding body, distribute results when received and maintain various records and reports.
5. To monitor and distribute incoming test and invigilation papers in line with the awarding body regulations.
6. Manage accommodation and transportation bookings for all staff meetings and Learning and Skills Partnership requirements.
7. To complete learner destination calls for those who have completed their qualification on 6 and 12 month basis, ensuring responses are chased up regularly. Data to be communicated with the MIS Lead so a destination report can be provided to the Quality Managers and Operations Director.
8. To register learners onto the appropriate platforms, ensuring they are registered onto the correct qualification with the correct awarding body.
9. To participate in meetings and team activities
10. To ensure all learner information is collected, inputted and stored in accordance with data protection regulations
11. To offer general administration support as directed by the MIS Lead
12. Support with booking in enrolments and conducting initial assessment sessions during busy intake months.
13. Add learners and employers to Canvas to complete their induction and also monitor completion of canvas inductions.
14. Support with construction exams by printing exam papers and scanning in exam papers.
15. Support the wider team by sending communications to learners.
16. Create and distribute CITB grant letters to all new construction enrolments when directed by the MIS Lead.
17. To arrange and address incoming and outgoing mail in a timely effective manner, ensuring all postage receipts are stored correctly.
18. To scan, upload and post out learner certificates ensuring that learner record is updated with postage details.
19. Process Stationary orders and monitor stock levels within Head Office.
20. Monitor confidential waste and arrange collections/new stock when required.
21. Meet and greet visitors as well as answer incoming calls in a professional and customer service lead manner.
Generic Responsibilities
1. To promote a high-quality experience for all learners, supporting them to achieve their full potential through inclusive, engaging and responsive practices.
2. To represent and promote Learning Skills Partnership both internally and externally, acting as an ambassador for business development, attending meetings and events as necessary.
3. To ensure that Learning Skills Partnership’s customers receive an excellent customer service experience in all dealings with the Company.
4. To actively promote and act, at all times, in accordance with Learning Skills Partnership’s policies, e.g. including but not limited to Health and Safety, Equality and Diversity and Safeguarding.
5. To participate in the Company’s Appraisal and Development process as appropriate.
6. To contribute to a positive and collaborate working environment.
7. To undertake other duties commensurate with the job level.
Where you'll work
16 Waterside Business Park, Livingstone Road
Hessle
UK
HU13 0EG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LEARNING SKILLS PARTNERSHIP LTD
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Customer Service Practitioner Level 2 Apprenticeship training delivered with Learning Skills Partnership
Requirements
Essential qualifications
GCSE or equivalent in:
- Maths (grade 4/C)
- English (grade 4/C)
Desirable qualifications
GCSE or equivalent in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
Other requirements
Safeguarding Statement: Learning Skills Partnership is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff are expected to share this commitment and to actively contribute to a culture of vigilance and responsibility. Safeguarding is everyone’s responsibility, and staff must be aware of and adhere to our safeguarding policies and procedures. This includes attending relevant training, reporting concerns promptly, and supporting learner’s wellbeing in line with statutory guidance and best practice.
About this employer
Learning Skills Partnership (LSP) is an independent Apprenticeship Training Provider that provide apprenticeship training nationally to over 700 apprentices per year. LSP operates in two main sectors, the construction and business industry. LSP’s Vision is to be the specialist learning provider of choice for industry. Never compromising on quality and always putting the learner first.
After this apprenticeship
- Any career progression routes will be discussed upon successful completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
LEARNING SKILLS PARTNERSHIP LTD
The reference code for this apprenticeship is VAC1000346983.
Apply now
Closes in 16 days (Sunday 9 November 2025)
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